Weekly Chat with the eBay Community Team- 19.06.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of anita@ebay and  marco@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[miraclebranduk]

Hi,

Yes i've tried just putting one letter in each of the boxes hwoever itn still says exceded maximum limit is there anyway i could get a direct email for the team that deals with the approval an just send it direct via email?  or if you could send me a new link where i could submitt the form.

Thanks 

[anita@ebay]

---

@miraclebranduk wrote:

Hi,

Yes i've tried just putting one letter in each of the boxes hwoever itn still says exceded maximum limit is there anyway i could get a direct email for the team that deals with the approval an just send it direct via email?  or if you could send me a new link where i could submitt the form.

Thanks 

---

@miraclebranduk, thanks for your reply. 

Could you please share the link that you are using to apply so I can make sure it is the right one and working well?

Also, can you let me know what browser are you using? I would recommend trying Chrome as well as clearing cache & cookies.

Thank you,

Anita

[miraclebranduk]

Hi, i am currently using chrome however i have also tried using safari still no help. i was provided the following link by ebay customer service 

https://www.ebay.co.uk/sml/new-categories-form2 

Regards 

[btr.style]

Oh I mean the return was initially opened by the buyer, item arrived (the other sellers return) and the buyer was messaged who said it's been a mixup with post office putting wrong label on wrong box. 

So then I reported a problem via the return, added photos and put what happened which then turned the return into a case:

This return is now a case

We will investigate the case, and may reach out to you or the buyer for additional information.  

We're here to help.  

Ideally I think my post in chat was to clarify I went the right away about it and asking eBay to step in this way was the right thing to do.

Thanks

[miraclebranduk]

Hi Anita, 

This fourm will be closing soon i have messaged you directly if you could please continue the support via messages id really appreciate that. 

Regards 

[marco@ebay]

---

@btr.style wrote:

Oh I mean the return was initially opened by the buyer, item arrived (the other sellers return) and the buyer was messaged who said it's been a mixup with post office putting wrong label on wrong box. 

So then I reported a problem via the return, added photos and put what happened which then turned the return into a case:

This return is now a case

We will investigate the case, and may reach out to you or the buyer for additional information.  

We're here to help.  

Ideally I think my post in chat was to clarify I went the right away about it and asking eBay to step in this way was the right thing to do.

Thanks

---

Ah perfect, thanks for confirming btr.style.

Yes, so the case will be reviewed now, and then based on different factors they will be taking a decision. If you still need assistance after your case is closed, feel free to reach out to me and I will be happy to assist you further. 👍

Thank you,

Marco

[anita@ebay]

---

@miraclebranduk wrote:

Hi, i am currently using chrome however i have also tried using safari still no help. i was provided the following link by ebay customer service 

https://www.ebay.co.uk/sml/new-categories-form2 

Regards 

---

Thank you @miraclebranduk,

I just tested the form and was able to send the application successfully, so the form seems to be working well.

Looking at your error screenshot once again, I would also recommend revising the 'Unique selling point' to see if that works.

Thanks,

Anita