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@btr.style wrote:

Oh I mean the return was initially opened by the buyer, item arrived (the other sellers return) and the buyer was messaged who said it's been a mixup with post office putting wrong label on wrong box. 

 

So then I reported a problem via the return, added photos and put what happened which then turned the return into a case:

 

This return is now a case

We will investigate the case, and may reach out to you or the buyer for additional information.  

We're here to help.  

 

Ideally I think my post in chat was to clarify I went the right away about it and asking eBay to step in this way was the right thing to do.

 

Thanks

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Ah perfect, thanks for confirming btr.style.

Yes, so the case will be reviewed now, and then based on different factors they will be taking a decision. If you still need assistance after your case is closed, feel free to reach out to me and I will be happy to assist you further. 👍

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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