Oh I mean the return was initially opened by the buyer, item arrived (the other sellers return) and the buyer was messaged who said it's been a mixup with post office putting wrong label on wrong box.
So then I reported a problem via the return, added photos and put what happened which then turned the return into a case:
This return is now a case
We will investigate the case, and may reach out to you or the buyer for additional information.
We're here to help.
Ideally I think my post in chat was to clarify I went the right away about it and asking eBay to step in this way was the right thing to do.
Thanks
