@btr.style wrote:
First chat post here for me. Just for some clarification.
The buyer was returning 2 items to 2 different sellers (me and someone else) and they accidentally put the wrong return label on the wrong box and I ended up with the other sellers return and vice versa.
The buyer thoroughly admits this that it's their mistake.
All 3 of us have been in contact with each other and it's all civil. The buyer at first wanted us to send the items back to them, they'd swap them over and forward the correct items back to us. I explained to them that I'd have to turn the return into a case because doing things this way will mean no seller protection and as refunds have to be processed within 48 hours of the return arriving (so that would likely be when both returns are en route back to them to swap and they could quite easily keep both returns after a full refund).
So here we are, both me and the other seller have turned the return into a case asking eBay to step in waiting for the outcome. Since typing this in prep earlier the other seller said eBay's outcome for them was buyer refunded and that's that.
Was that the right way to do it?
It's just a bit of a worry now eBay staff will step in, refund the buyer and land us both us sellers with defects, even though we've done nothing wrong and we all just want eBay to say how we can resolve things (including getting our correct returns back) within eBay's rules. It's quite the unique and unusual situation which isn't my word against theirs, the buyer takes full responsibility for their mistake and we were all just trying to find a way to resolve it.
Hi btr.style, thanks for your question.
Definitely a very confusing case, sorry to hear about all the confusion. In this scenario, the best thing to do for you as a seller is keeping everything separately, as in not getting involved with the other seller and swapping the items with them, while I know it is probably the easiest and quickest thing to do, we wouldn't have a way to back you up in case something goes wrong in that kind of scenario.
If the item was sent back to you, the buyer should've filed a return, so if you received the wrong item and the buyer openly admitted this in your eBay messages, you can just ask us to step in, so we can review the case filed by the buyer and from there we would advise what are the following steps/actions. If you haven't done so, I'd recommend doing this now, so your case can be reviewed.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
