---

@ajcottam wrote:

April 2nd 2024 @22.38   

Signed up for bonus points on 3, 4 or 5 purchases made on the eBay app in April with points to be issued by 16 May.

Campaign valid for items purchased from 02 Apr, 2024 22:38 to 30 Apr, 2024 23:59. 

April Qualifying Purchases made

1.            Missing 1500 Nectar points due to my account immediately, now being well past the advertised 16th May backstop date.

Ebay customer service contacted but useless response received.

 

Effectively misselling.

 

Also the EBay Help page remains incorrect regarding Nectar help line.

---

Hi @ajcottam, thanks for your post.

It is possible that one of the campaign criteria was not met:

• Activate the offer
• eBay and Nectar accounts are linked
• At least 3 separate purchases of £ 10
• Purchases made using eBay app
• Purchases period 2-30 April.

Visible Nectar points on eBay would be a direct reflection of what’s in your Nectar account, so I would recommend reaching out to Nectar team to inquire about the points. You can contact them by phone: 0844 811 0811 or via website here.

Also, could you let us know the link to the page that has inaccurate Nectar contact info and I will look into this.

Thank you,

Anita