@btr.style wrote:
That's exactly what happened. There was no swapping with them on the cards (directly or via the buyer) as that creates risks since it's based on honesty, not protection through eBay. The only reason for knowing who the other seller was as the package I received had their original invoice for the item inside.
Both me and the other seller opened cases for eBay to step in via the return after the buyer admitted the mistake (they said the post office put the wrong return label on each box). Mine is still pending review but the other seller had the outcome today and seems to have been penalised for it.
Thanks for your reply, btr.style.
Could you please let me know what exactly do you mean when you said you opened a case? The return can only be filed by the buyer, or do you mean that you asked us to step into the return that the buyer filed?
Regarding the other case with the other seller, I wouldn't really be able to advise what happened there as I cannot see into other users accounts due to privacy and security reasons, so the seller can appeal that if they wish, but obviously the case still has to be reviewed, and I cannot guarantee that it will be closed in the sellers favor as multiple factors are considered when reviewing a case before a decision is taken.
Thank you,
Marco
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