Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
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Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
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Many thanks,
Your eBay Community Team
@moldosgifts wrote:
Thank you just a simpler form because these kind of reports should not be lumped in with everything else or additional part to the list
Im not a techy but took me 2 hours today reporting sellers 2 hours i could have used listing things.
Hi moldosgifts, thanks for your reply.
Absolutely understandable, I will add to your feedback as well no problem. Anything else, please feel free to let us know.
Thank you,
Marco
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@nutrafituk wrote:
Having been on eBay for 18 years it has become obvious that this platform allows to sell and buy illegal substances. And all of that happens despite bold claims for caring about health & safety of the members as well as making pledges to prevent unsafe goods being sold on this online platform.
The reality is different. A quick search returns plenty of these items being available for purchase. eBay takes pride in their tools, eg. search engine, AI or agents and teams who are apparently so-called experts in their fields. The fact is there is very little done or nothing at all.
Here’s an example: yesterday we reported a product (sports supplements) containing illegal substance – offered by 5 different sellers. That brilliant Safety Team removed only one listing and stated that there was no policy breach when it came to the other four listings. That is quite astonishing as that was the same product, with text & picture evidence including the illegal substance even listed in the Item Specifics. Not enough, eBay allowed to list this item to start with, but also refused to remove it upon our report. We contacted an agent afterwards to make them aware of their flawed decisions just to learn that there must have been clearly no sufficient evidence to support our claims.
Here is the thing eBay: you are not asked a favour or about your opinion. You are obliged to act by law, and by failing to do so you are an active part of this sale, literally profiting from illegal sales. We asked months ago what happens with those profits, especially from sales that had been reported but never received any response, and these are 5– or 6-digit figures per year. However, what eBay did was blocking our option to receive a copy of email sent to them – again never rectified that despite requesting so.
Just to make it clear – it was not one-off. That is just a common practice, and we have endless examples of selective actions being taken by eBay. As result, eBay collects from these sales as an item is still available on the market. Most likely the price is going to only increase due to higher demand and lower offer availability (‘funnel’ effect).
The conclusion is that a regulator should have a proper look into that and get to the bottom of it. It is unheard of that an expert fails to act based on plain evidence, and it is not a gross misconduct, or no responsibility taken for lack of actions. Your case outcomes contradict each other and that is sufficient to show the case.
Moreover, every time a report is filed, and no issue is found that counts against the user who has submitted that report as per False reporting policy. So, eBay allows to sell these items at first, then refuses to act and finally penalizes a user who does their job.
Having said that, due to being constantly ignored, it is time for the regulators and other institutions to look into eBay’s approach and decision-making process. Having seen other topics that also applied to other reports.
Enough is enough. eBay - you are legally obliged to protect the public. When we take our time to report, it is expected to respect it. Please respond here and explain why you fail to follow the law.
Hi @nutrafituk
We in no way allow traders onsite to break the law and will remove any listings that do so as soon as we are aware of them.
I can’t say why some of the listings you reported were removed and others were not, you will need to speak to customer support. They will have agents trained on the different polices and will be able to better advise you on what happened.
Thanks,
Dave
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@pg_kicks wrote:
First off just a request, can you please feedback to anyone possible that Michael within AG needs a raise/promotion/the keys to the office, not only did he fix and issue within 2 hours that numerous others 'worked' on for weeks but he replies to emails and calls you back when he says. I know that sounds like basic customer service but you know eBay don't normally do those. So again please report back that this man is doing more for eBay than 5 other staff members done.
Now the question, do eBay plan on making any comment on how ignored, failed, taken for granted, upset and basically annoyed its customers (business accounts) are feeling? You say you's comment on popular threads on this board but theres a few with 50/20/70+ replies and no input from eBay/staff yet threads about Royal Mail are getting replies instantly from staff.
As a business account holder paying more than the a fair amount last year in fee's being constantly ignored or gaslit and told we are doing everything we can whilst ignoring all of the issues we highlight is not really what I come to expect, eBay never communicate with its actual customers, no other business has this level of silence when the place is a mess and broken.
Also can you please report back that changing things that are not broken is not wanted or needed, fix the site where its broken and allowing illegal transactions before fixing stuff thats working perfectly well.
Ps why is the spell check still broke on here?
Hi pg_kicks, thanks for your post.
Absolutely, I will make sure to pass your feedback on re Michael, I am sure he will be happy to know that it was flagged here. I will also pass on your feedback on changes/updates, that's no problem. Please note that you can also leave your feedback most of the times at the bottom of the page when changes/updates are introduced, they are also reviewed.
Regarding your question, we always pass on all your comments, experiences, and sentiment on this topic, so that is all taken into consideration. Our community is also a discussion forum for our seller/buyers or users in general, but that doesn't necessarily mean that we have to step in to discuss or justify certain points on every single discussion/threads.
Thank you,
Marco
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@moonspender wrote:
Ive just found loads of people selling home made food as private sellers, if they have to register as a business seller with local authority as you say why do you allow them to trade as private sellers ?
Hi @moonspender
Please report these items if you feel they are breaching any policies and they will be reviewed by the appropriate team. We don’t deal with policy breaches and I'm unaware of what the requirements are to register with the local authorities so this is not a question we can answer.
Thanks,
Dave
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@auctiongabble wrote:
marco@ebay You have many business sellers on here raising the same problems and are extremely frustrated for 2wks or more now in a row.
Messages from business sellers to forum members should be responded directly and not be given generic answer week after week.
Can ebay do the decent thing and engage with business sellers who are the ones finding problems with the system, users and are the ones paying ebay?
Hi auctiongabble, thanks for your reply.
We do acknowledge your comments, and we are constantly passing on your feedback on this as well. This includes comments, experiences, sentiments, and everything that you raise here. However, it'd be impossible for us to engage on every single thread regardless of the topic, but we do report everything that you raise here.
Thank you,
Marco
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@returns_andexdisplay wrote:
Order was placed at 9pm on Friday evening 8th Nov with EDD of Monday - Wednesday this week.
Item was dispatched Monday and delivered today.
My order cut off is 2pm Monday to Friday
I have brought this up like many others but nothing gets done or any response from shipping team.
Thanks for confirming returns_andexdisplay, I will flag this one for you now.
As soon as I get further updates, I will let you know over here.
Thank you,
Marco
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@pg_kicks wrote:
I dont expect you to jump in and justify anything but when you comment on Royal Mail but ignore multiple posts/threads from unhappy customers about the major issues on eBay it certainly looks at least to my eye that you as a team are either too scared to put your head above the parapet or eBay above are telling you's to ignore it. Theres major issues but the team seem happier to comment on Royal Mail than their own site, surely that looks a bit strange even to you?
All we ask (as paying customers) is some communication from eBay yet it seems we dont deserve that and you's ignore it instead talking about other companies.
Thanks for your reply, pg_kicks.
As advised before, we constantly report what you raise here, and in no case we are told to ignore your comments/post. As I said in a different reply here, it'd be impossible for us to engage on every single topic/thread regardless of the topic/discussion that might be ongoing.
Thank you,
Marco
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