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@dwtrading2015 wrote:

Despite meeting all of the requirements to receive a top rated seller 10% fee discount, I still do not receive it.  Even if a quirk in the rules has prevented this over the last year or two (no rule has been found so far by any CS I've talked too), that cannot be true of the last couple of weeks as three seperate CS agents have verified I should get the discount, the matter has been escalated twice and all promises to reply have not be honoured.  Ref 1-487207283822.  I think it is about time somebody owned this and resolved it, and that includes a histroy review of fees back to the moment the 10% discount suddenly stopped.  It's in my contract with eBay!

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Hi @dwtrading2015 ,

With regards to the call reference, they have advised for you to reach out to the risk team within customer support. They would be best advised to check over the details for the discount. 

Thank you,

Kat