---

@dwtrading2015 wrote:

" they have advised for you to reach out to the risk team within customer support"

First I havent heard of that.  It was a billing issue before and I was promised a response within 48hrs on the 8th November.  Nothing in spam, nothing in in box, no missed calls.  So I take it despite the promises that the 10% missing fee discount has been esclated, in fact it hasn't, nobody is looking into it and I am suppossed to be chasing the issue in a completely different department without being informed to do so?

---

Hi @dwtrading2015 ,

I would advise to reach out to customer support to have the risk team review. There was a tech issue with transferring calls which has now been resolved so they should be able to get you to the right department.

Thank you,

Kat

Thank you,

Kat