I dont expect you to jump in and justify anything but when you comment on Royal Mail but ignore multiple posts/threads from unhappy customers about the major issues on eBay it certainly looks at least to my eye that you as a team are either too scared to put your head above the parapet or eBay above are telling you's to ignore it. Theres major issues but the team seem happier to comment on Royal Mail than their own site, surely that looks a bit strange even to you?

All we ask (as paying customers) is some communication from eBay yet it seems we dont deserve that and you's ignore it instead talking about other companies.