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Hi, kat@ebay, thanks for looking into it further. And apologies, but it feels like they're fobbing you off in the same way as they're fobbing off sellers here. How on Earth can they say that printing like this is the way it is designed?
Clearly it’s an error or oversight in the design. There is an option for 6x4 shipping labels and international labels don’t follow this setting. I’ve been a programmer… if code doesn’t give the desired output, it’s a bug. The fact that we have to perform workarounds shows that there is a problem with the design.
Three users in the last weekly chat agreed with the issue, which feels high for the thread’s traffic and indicates it’s likely a bugbear for a notable percentage of users.
Their response raises questions about how they’re handling this:
Why did they repeatedly tell me it is being worked on?
Why did they tell me that no other users are experiencing this?
Why did they repeatedly ask me to check my printer settings if they know that this is how it’s designed?
Why did they repeatedly ask me to go to an Internet cafe instead of telling me this is how it’s designed?
They could simply have said "Yes, international labels don't print correctly on 6 x 4 labels", instead of leading me on for nearly 2 years
The threads I sent them with other users reporting the problem have been archived, but here are the links in case you can still read them, also I have found a more recent post about the problem
https://community.ebay.co.uk/t5/Postage/Royal-Mail-International-No-4x6-Format/m-p/7638123
https://community.ebay.co.uk/t5/Postage/International-postage-label-format/m-p/7332670
There’s Reddit threads… in the last one from 4 years ago, the OP was told a fix was expected before July
https://www.reddit.com/r/Ebay/comments/1b5elce/postage_label_with_customs_form_ignores_4x6/
https://www.reddit.com/r/Ebay/comments/18y1w0q/ebay_bulk_shipping_today/
https://www.reddit.com/r/Ebay/comments/ga1506/4x6_shipping_labels/
I am wondering if perhaps this should be escalated to a formal complaint? In correspondence I have received statements such as:
“Rest assured, the concerned team is already working on this on priority and I am eager to see that this issue is resolved for you.”
“We had escalated this issue to our concerned team and as per the response from the team, I would like to share that we have a default format and you need to adjust your printer setting for any changes. Hence, I recommend you to check your printer's setting and try to purchase the labels.”
“Hence, I have re-escalated this matter on priority. I have forwarded the details and screenshots which you have provided on this email and our team is working on this.”
This message is even telling me that it should print on 6 x 4, and the problem is my printer settings, not the design.
“I would like to inform that there is no any issue on our end and we would request you to please check your printer setting and set it correctly. Alternatively, you can visit any cyber cafe and then print the format in correct format (6 x 4 shipping labels) and if it is printed correctly then there must be issue in your printer's setting.”
“However, Bob, as per the escalation made by the previous team mate, I would like to inform that we have received an updated by escalation team and as per revert they are verifying the issue as its appears to be an emerging technical issue as we received few similar reports and we're in process of compiling the data and escalate it to our technical team so that they can review and resolve it as soon as possible.”
“These labels have been used for the last few months now and there hasn't been issues for members, I wonder is there a barcode on the label for it to be scanned in? This is the main thing that needs to be visible the rest of the information will then show up for whoever scans it.”
“I would like to inform that we have received an updated by escalation team and as per revert they are verifying the issue as its appears to be an emerging technical issue as we received few similar reports and we're in process of compiling the data and escalate it to our technical team so that they can review and resolve it as soon as possible.”
@kempseykate wrote:
Good afternoon!
I have some questions about the reduction in listings for private sellers and the rise in the International fee, also for private sellers.
Firstly, I have had no message, no email and there has been no announcement about this. It is only from reading the boards, and apparently it is referred to (with no clarification of anything) on the private sellers fees page, but I never look at that. I know what the fees are, and I read the announcements, so find out about changes there.
Why wasn't every private seller messaged?
Hi kempseykate, thanks for your question.
It is of my understanding that this was sent out to all private sellers, it should be there for you. If it isn't feel free to let me know, and I'd be happy to flag that for you to make sure you get future communication. Also, I will if I can get that forwarded to you one more time, but I am not sure if that will be possible.
Thank you,
Marco
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@pg_kicks wrote:
Hi,
Thanks for sending the complaints/issues back to the relevant teams, as a member for over 14 years who is thanked for this loyalty every time I contact customer services, do those teams have any reply to the feedback with regards to the rewards for accounts that are breaking policies and trading illegally and the option for backend team managers (who we can never contact) to come into these weekly chats? I'm sure eBay management won't have just taken this feedback/complaints and ignored them surely they have responded with a reply that we could see?
Hi @pg_kicks
As you know, we send this feedback on to the different teams or managers they review them and take action accordingly. Many of these are not customer facing so their replies may for example contain internal information.
Unfortunately its not possible to have a public announcement for all these replies and as you know there are currently no plans to bring managers or similar into this chat for example. We do have other ways to contact different teams and departments for example, the seller councils and the roadshows.
We will as always pass your feedback on to be reviewed.
Thanks,
Dave
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@kempseykate wrote:
Secondly, re the reduced amount of listings. This is for clarity when I am replying to posts, as I don't think it will affect me.
If a private seller opens a shop for £19.99 a month, will they still get 1,000 listings that come with the shop, PLUS their 300 monthly allowance? How will this work if the items are left GTC? If there are 1000 listings in the shop, when they roll over at the end of the first period, will they come out of the next month 1,000 limit - or will they just roll over at no cost and leave the seller free to list another 1000 listings?
Hi kempseykate, thanks for your question.
So, everything will remain working in the exact same way, the difference is that you will have 300 items instead of 1000. If you decide to go for a shop, the limit will be what comes with the shop, which is 1000 with a basic shop. Then they will roll over to the following month. So, if for example you have 700 listings, the following month you will still have 300 to go, not the full 1000, as you already had 700.
Thank you,
Marco
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@pg_kicks wrote:
I know Kat mentioned we didnt need to book anything for the Open show for seminars but as its happening in just over a week many of us still have not had any confirmation we are on the list to attend or how to book a 1 to 1, surely these arent just first come first served as that would be a nightmare? Also with regards to parking for it to be free we need to show confirmation we are at the eBay event, an email would do according to the NEC staff, but we dont have anything, can you possibly ask the team why they have been so silent and how we can book a 1 to 1 and get parking sorted.
Thanks
Hi @pg_kicks
Ive sent your questions on to the team running the event, Ill let you know what they come back with.
Thanks,
Dave
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@kempseykate wrote:
Thirdly, why is it only private sellers who get the International fee increased to 3%? Surely the exchange rate/any extra charges apply equally to private and business sellrs?
I am just getting rid of stuff, and some of it leaves me with very little after fees and postage, but it's a few coppers more to help toward bills etc. This rise will make it less worth selling low cost items, as, although I have all blocked international sales, I do still get some where the seller is abroad, but using a UK address - is there any way I can block these?
Thanks!
Thanks for your question, kempseykate.
This would be a business decision, I am sure they review many different aspects before taking any major decision like this one. However, I wouldn't be able to confirm what exactly these reasons are. I understand that this is not a change that you or some other private sellers are happy about, but we are constantly passing on feedback on these changes.
Thank you,
Marco
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@technthread wrote:
I got a policy violation yesterday for listing a Syrian coin. My mistake for overlooking the Embargoed goods policy.
Can I ask so that I don't fall foul of this again, can Russian coins be listed on eBay or not? The policy says we can't list items from there that are subject to international sanctions. From what I can see, currency isn't included in that list but I would be grateful if you could confirm coins are ok.
Thanks
Hi technthread, thanks for your question.
Your question is actually really good, and to be completely honest, I am not entirely sure and I don't want to provide you with the wrong information. However, I can check this for you no problem. If you leave this one with me, I'll double check for you and let you know by the end of the day.
Thank you,
Marco
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@lord_and_lady_m wrote:
I opted in to an advertising promotion. i've paused it as I cannot finnd any information on how and when the amount will be credited. I've just had the august invoice through and there are no credits there. Is this based on that date below, implying credits will be in October and therefore maybe Novembers invoice? There is nothing in the T&C's to tell anyone how and when and I don't wish to be misled into having to wait a lengthy amount of time for credits when it may produce zero ROI.
Ive sent this over to the Ads team to get clarification. I'll let you know as soon as they come back to me.
Thanks,
Dave
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@pg_kicks wrote:
I know Kat mentioned we didnt need to book anything for the Open show for seminars but as its happening in just over a week many of us still have not had any confirmation we are on the list to attend or how to book a 1 to 1, surely these arent just first come first served as that would be a nightmare? Also with regards to parking for it to be free we need to show confirmation we are at the eBay event, an email would do according to the NEC staff, but we dont have anything, can you possibly ask the team why they have been so silent and how we can book a 1 to 1 and get parking sorted.
Thanks
The confirmation emails will arrive shortly for invited sellers. Keep an eye on your inbox over the next couple of days.
The carpark at the open will N2-N5 and open 8am to 8pm. You will just need to show the email once you receive it.
Thanks,
Dave
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Hi bobsbrickstuff, thanks for your post.
kat@ebay Is not in at the moment, but she will be back shortly. So, I will let her know about this. However, she did tell us before the chat, that she's been chasing this with the tech team and different other teams, and it seems to be working as designed.
I am not quite sure if you have, but in case you haven't, you can open a new thread on this in one of our boards, and we will be happy to assist you from there, so you can continue to talk to us about this after we close the chat.
Thank you,
Marco
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@kempseykate wrote:
Thank you - definitely not there. I have 2 accounts and it didn't arrive on either.
Thanks for confirming, kempseykate.
I will report that for you now, and let's see if I can get that sent out to you only, I cannot guarantee you that we will be able to do this, but I will definitely give it a go.
Thank you,
Marco
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