Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@bojangled wrote:
Hello community team
I completely understand the need to drive traffic to the platform, and I really don't have an issue with the free to sell announcements .
Surely an incentive for the backbone of the platform ie business sellers, enabling them to list more for less, a discount in shop fees for Q4 or similar, so they can take advantage of this increased 'footfall' is viable?
Im afraid the 1:1 and the seller protections are fluffy. Having just listened to the R4 piece Kirsty did nothing to assure me small business are valued.
Hi bojangled, thanks for your reply.
Absolutely understandable, and I will be happy to pass on your feedback, so this can be taken into consideration. Should this change, we will let everyone know as usual, but thanks for sharing your thoughts and feedback with us, anything else, please let us know.
Thank you,
Marco
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@jazz_up_your_shop wrote:
It's now 3 weeks since Marco promised me an update on the issue I posted about regarding a delivery 'running behind' when it clearly wasn't. In other words more evidence the EDDs are broken.
I shall consider myself fobbed off. It seems the majority of responses on this board are just lip service with cut and paste promises to pass it on to the relevant team and to come back with an update.
From what I've seen, you rarely come back with an update, if ever.
What's the real point of this weekly chat if nothing every actually gets done?
Hi , thanks for your reply.
I understand this is not ideal, but we work with a queue system, and we will provide you with an update as soon as possible. We haven't lost your case, and I still do follow ups on it, I just haven't had any updates yet. As advised before, once they update me on your case, I will let you know as soon as possible.
On the other hand, if you check, we do come back to everyones queries. This can be confirmed by checking previous chats, and sometimes we private message users directly, just like I did with you a couple of weeks ago. Again, I understand the waiting time is not ideal, but we will update you on it as soon as we can.
Thank you,
Marco
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@dwtrading2015 wrote:
What disincentive is it for business sellers masquarading as private to simply have 'restrictions' placed against them? Surley there should be outright bans. This was a serious violation before the sudden elimination fees for these private sellers yesterday, a move I can only describe has a horse kick in the teeth to honest business sellers.
These private account scammers have been rewarded with zero fees and the complete lack of action to deal with the many reported fake private accounts means they have nothing to fear. 300 listings? I have 40 and have to register as a business and can't have a private account for private sales.
Why is there not a rule that states if somebody has a quantity of items greater then 2, or keeps relisting an identical item after a sale, that this should be a red flag? Private sellers do not have a stock of items and should therefore never have a quantity greater than 1. Why is it so obvious to identify a business trader masquarading as private yet NO action is taken that impacts the cheat?
Read through the chat rooms, many are in shock and gutted by this.
There is currently an ongoing process to combat this. There are a number of threads across the different boards where you can see we have been actioning these accounts. This is a priority and we are currently working on ways to ensure we have fairness for all sellers.
I do understand your frustration with this and I will share your feedback to the relevant team. I will share any updates from them as they become available.
Thanks,
Dave
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@renozu wrote:
Hi Marco
Thanks for this - exactly what I wanted to know.
So ... I will nbe notified when it reaches the collection point, but,
obviously, no cover until it does arrive.
p.s. I cannot see this answer in the Weekly Chat...
pps. *vyolla*
<> on
the forum states that the seller ISN'T notified?!?
David
Hi renozu, thanks for your reply.
No problem, glad to clarify that for you.
What you mean you cannot see the answer, could you please elaborate that further? Is it my answer or a different one?
Thank you,
Marco
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@everyfone-uk wrote:
I have tried calling customer serices many many times and they WONT REMOVE THE DEFECTS!
Please help! I thought tahts the point of this weekly chat??
Customer Services wont remove the defects despite ebay saying they will.
This is the 1st time ive come on this weekly chat because CS wont help!
Whats the point of this weekly chat if you guys dont help us?
Hi everyfone-uk, thanks for your reply.
The community team will help where they can, and we will assist as much as we can. However, the weekly chat as per the guidelines/rules of the chat is for you to ask us questions, so we can clarify any queries you may have, or tell you what's the best thing to do in any different scenario that you could share with us. However, we do not provide customer services over this channel.
Defects will only be removed under the protection programme, if they cannot be removed, maybe your transactions were not impacted, I cannot confirm this since we cannot see the orders in question. In order for you to get help, you'd need to contact customer services.
Thank you,
Marco
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@kempseykate wrote:
marco@ebay wrote:
@kempseykate wrote:
Why are private sellers (and I'm one myself!) allowed to sell multiples? There is a seller that makes copies of craft patterns to sell. They have currently sold nearly 900 identical copies from one listing with a whole load more available.
How can it be possible for someone to be a private seller if they have nearly a thousand (+) identical items for sale/sold?
I would have thought it would have been a good idea in the T&Cs of the new 300 free listings to restrict the number of multiples for private sellers - or stop them altogether.Hi kempseykate, thanks for your question.
If you think there is an account that is not in compliance with our policies, you can report them using this link here under the reason The seller has violated one of eBay’s policies. We will then review the report and take actions accordingly.
Thank you,
Marco
I have reported them, and others, quite a few times, Marco - they are still private sellers with an unlimited stock of identical items. And now they are having a big laugh at ebay's expense (literally), because they don't have to pay a bean.
Thanks for your reply, kempseykate.
I would still encourage you to continue to report these accounts, I can guarantee you that they are reviewed, and while we cannot share what actions are taken, this is definitely the best thing to do.
Thank you,
Marco
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@krafty-kreations wrote:
Hi krafty-kreations, thanks for your input.
I will be happy to pass on your feedback on this, in the meantime, please continue to report them as usual.
Thank you,
Marco
Sorry Marco, I honestly do not see the point, all that happens is the same response, if we take action you won't see, well I would because they would be made to upgrade to the business account they should be on!!
I am losing faith that eBay will ever do anything about it and it is really unfair to expect us to compete with these sellers with NO selling fees at all.
Thanks for your reply, krafty-kreations.
We are always reviewing these reports, and actions are being taken, that's why we saw a number of threads from accounts being requested to upgrade to business, this is all actions being taken from our end. I understand where you're coming from, and I get that it can be frustrating, but just because we cannot share further information, or you cannot see what actions are taken, that doesn't necessarily mean that nothing happens when you issue your reports.
Thank you,
Marco
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