@jazz_up_your_shop wrote:
It's now 3 weeks since Marco promised me an update on the issue I posted about regarding a delivery 'running behind' when it clearly wasn't. In other words more evidence the EDDs are broken.
I shall consider myself fobbed off. It seems the majority of responses on this board are just lip service with cut and paste promises to pass it on to the relevant team and to come back with an update.
From what I've seen, you rarely come back with an update, if ever.
What's the real point of this weekly chat if nothing every actually gets done?
Hi , thanks for your reply.
I understand this is not ideal, but we work with a queue system, and we will provide you with an update as soon as possible. We haven't lost your case, and I still do follow ups on it, I just haven't had any updates yet. As advised before, once they update me on your case, I will let you know as soon as possible.
On the other hand, if you check, we do come back to everyones queries. This can be confirmed by checking previous chats, and sometimes we private message users directly, just like I did with you a couple of weeks ago. Again, I understand the waiting time is not ideal, but we will update you on it as soon as we can.
Thank you,
Marco
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