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Seller News: December 2025

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Stopping sellers using Evri

I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.I just did a Trust pilot search on Evri UK their one sta...

ebay not accepting my valid cards on checkout

I need to add a new card and tried several bank & credit and details are certainly correct but ebay says' We couldn't verify this card. Please select a different payment method.' There is nothing wrong with my cards and are still valid and cards i tr...

Resolved! Delivery times and dates

Ebay may have issued guidance on delivery times but it is just rubbish. The way its worded it gives the seller an easy get out. I bought an item which I needed fairly quickly and bought it on the basis that stated delivery was 3-5 days and it was in ...

VAT?

I live in the U.K. I purchase from eBay UK. I have my items posted to my U.K. address. It seems I am being charged VAT on my purchases - is this correct? Many thanks.

Threat from seller

I purchased an item on eBay from a relatively new seller. I asked if it was possible to use Royal Mail, as Evri drivers sometimes throw my parcels over my gate. The item arrived via Royal Mail in perfect condition. I was pleased with my purchase and ...

Resolved! Stolen Laptop and Ebay Buyer Protection

Hi All I was wondering if anyone out there can provide some guidance on what I think is going to become a painful experience with ebay. I recently bought a laptop off ebay. It arrived damaged so I opened a return case and accepted a partial refund fr...

Resolved! Item only partially refunded - WHY?

I bought a very fragile, lightweight glass item, and was charged a lot {£4} for postage and packing.However, when it arrived, I was dismayed to see a feeble packing effort {Bent and torn} and the vintage item was in fragments inside and definitely ha...

Resolved! Proving my age without a credit card!

I see others have already asked this question (“I do not have a credit card, is there any other way to prove my age to eBay?”), but received little relevant response, with all manner of ‘real world’ suggestions (from joining porn sites, to showing yo...

Item sold as genuine, opened 6 months later and is a fake!

I purchase a 6 pack of Brita water filters 6 months ago and have only just needed to open them and found that they are all fake and do not fit in to the filter jug. I cannot see anywhere I can contact ebay to report this or ask for a refund as the on...

Resolved! Package damaged in transit - seller asking for my address

A package I ordered is showing as "damaged beyond repair" on the tracking, and has not been delivered as a result. After contacting the seller about this, they are asking me to confirm my delivery address to "resolve this issue as quickly as possible...

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Misleading descriptions

I don't understand why some sellers use misleading descriptions. These cause confusion and can leave a bad taste. I've just bought 30 of an item which is packed in tens, i.e. 3 packs of ten. But the heading is for 50 items. This is the second time th...

Very slow delivery times since the changes on Feb 4th.

Anyone else noticing this?...before the changes were brought in i'd order something and it would be on my doorstep within 2-5 days max...now seem to be waiting well over a week for pretty much everything. Are sellers thinking "soddit,if i've got to w...

Dual Label Fraud - BUYER BEWARE!

Do not trust EBay Buyer Protection to help you recover your purchase costs when your item gets delivered to the wrong address under this scam! Remember, if the deal sounds to good to be true it usually is… However, I made my decision to buy the item ...

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