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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Item not arrived - seller unable to refund via eBay

I ordered a book in November which I have now been told cannot be supplied (delivery time was two months for mid January). The seller/business has promised me a refund at least three times. They are now saying that they have tried to process it throu...

User avatar by • Engager
  • 68 Views
  • 7 replies
  • 0 kudos

Stopping sellers using Evri

I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.I just did a Trust pilot search on Evri UK their one sta...

One box issue.

If you purchase multiple items from a seller and they send everything in one box ( perfectly sensible ) eBay are incapable of handling that return. This recently happened to me as when I opened a return because the items weren't as described eBay sen...

User avatar by • Engager
  • 102 Views
  • 4 replies
  • 0 kudos

Resolved! Ebay EVRI delivery stole my parcel

I am a seller who has sold thousands of items through ebay over the years, Now since ebay has started issuing their own delivery qr codes, I thought I might as well use them as they're probably even safer. I sent my parcel with the automated EVRI del...

eBay Acting Irresponsibly on Simple Delivery

I recently had the misfortune of a purchased item being delivered by eBay's 'Simple Delivery' to the wrong address. I opened a case with eBay explaining this and even provided the 'proof of delivery' photo supplied by Evri, which shows the inside of ...

I am a victim of fraud, can anyone help ?

Hi, I purchased an item ( gold bar ) few days ago. After paying for it, I realized the seller has duplicated another seller's item & sold it as his own. I am based in the UK, and the person I bought the item from is also from the UK, however, the ite...

User avatar by • Contributor
  • 252 Views
  • 6 replies
  • 1 kudos

Item arrived in an Amazon envelope

I don't buy at Amazon because I don't like the company's practices. This is the second time that I buy something on Ebay and arrives in an Amazon box (not reused - that happened as well).There should be some note on the add stating that the seller is...

Phone develops fault after 2 weeks

Hi there, can anyone tell me if I am entitled to a refund. I bought an iPhone in used but good working order on eBay. However after just 2 weeks of use it developed a screen fault (black screen of death apparently) and has become unusable. Am I entit...

Chinese power cord

I bought a yogurt maker and it has a chinese power cord.This was not mentioned or shown in the item description.I am so disappointed (I'm lying,I'm angry)as it was supposed to be a gift.What should I do?Is it a good reason to ask for a refund?How cou...

User avatar by • Contributor
  • 294 Views
  • 7 replies
  • 0 kudos
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