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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Forum Posts

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Received Wrong Item. Scammed?

After ordering a new 'unopened' meta vr headset, I just received a dirty pair of second hand headphones. Is this a scam? I've spent a lot on this and after reading other people's experiences, I'm worried that I'm never going to get this refunded.

User avatar by • Contributor
  • 93 Views
  • 5 replies
  • 0 kudos

New Watch not Working

Hi, I recently purchased a new but unboxed wrist watch, when it arrived, it did not work, I messaged the seller advising I would get a new battery in it, they just let us know, on getting the replacement battery, the watch worked fine, I emailed the ...

eBay Acting Irresponsibly on Simple Delivery

I recently had the misfortune of a purchased item being delivered by eBay's 'Simple Delivery' to the wrong address. I opened a case with eBay explaining this and even provided the 'proof of delivery' photo supplied by Evri, which shows the inside of ...

No buyer protection.

I recently made a purchase on the strength that the seller had Royal Mail clearly shown as the only delivery option on the listing as I do not purchase from anyone that uses Evri after not receiving 21 of 22 parcels sent via Evri in the past two year...

User avatar by • Engager
  • 249 Views
  • 5 replies
  • 0 kudos

Stopping sellers using Evri

I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.I just did a Trust pilot search on Evri UK their one sta...

claiming compensation from Royal Mail

I am a small business seller trading items from bulk purchases.Recently a few items have gone astray with Royal Mail and despite having Proof of Postage and supposed £20 compensation , they only offer me postage refund as i cannot prove what i paid f...

User avatar by • Contributor
  • 654 Views
  • 5 replies
  • 0 kudos

Pay by Bank is now available

talk about losing there minds! now they claim its a option, but how long before they force this on us. in order to buy and pay for item. they want you to select bank and then sign into your bank. then bank may send you a verification code which then ...

User avatar by • Contributor
  • 482 Views
  • 8 replies
  • 1 kudos

Resolved! Ebay EVRI delivery stole my parcel

I am a seller who has sold thousands of items through ebay over the years, Now since ebay has started issuing their own delivery qr codes, I thought I might as well use them as they're probably even safer. I sent my parcel with the automated EVRI del...

Item not arrived - seller unable to refund via eBay

I ordered a book in November which I have now been told cannot be supplied (delivery time was two months for mid January). The seller/business has promised me a refund at least three times. They are now saying that they have tried to process it throu...

User avatar by • Engager
  • 117 Views
  • 7 replies
  • 0 kudos

One box issue.

If you purchase multiple items from a seller and they send everything in one box ( perfectly sensible ) eBay are incapable of handling that return. This recently happened to me as when I opened a return because the items weren't as described eBay sen...

User avatar by • Engager
  • 116 Views
  • 4 replies
  • 0 kudos
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