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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Forum Posts

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Resolved! Ebay EVRI delivery stole my parcel

I am a seller who has sold thousands of items through ebay over the years, Now since ebay has started issuing their own delivery qr codes, I thought I might as well use them as they're probably even safer. I sent my parcel with the automated EVRI del...

Pay by Bank is now available

talk about losing there minds! now they claim its a option, but how long before they force this on us. in order to buy and pay for item. they want you to select bank and then sign into your bank. then bank may send you a verification code which then ...

User avatar by • Contributor
  • 441 Views
  • 7 replies
  • 1 kudos

Item not arrived - seller unable to refund via eBay

I ordered a book in November which I have now been told cannot be supplied (delivery time was two months for mid January). The seller/business has promised me a refund at least three times. They are now saying that they have tried to process it throu...

User avatar by • Engager
  • 90 Views
  • 7 replies
  • 0 kudos

Stopping sellers using Evri

I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.I just did a Trust pilot search on Evri UK their one sta...

One box issue.

If you purchase multiple items from a seller and they send everything in one box ( perfectly sensible ) eBay are incapable of handling that return. This recently happened to me as when I opened a return because the items weren't as described eBay sen...

User avatar by • Engager
  • 105 Views
  • 4 replies
  • 0 kudos

eBay Acting Irresponsibly on Simple Delivery

I recently had the misfortune of a purchased item being delivered by eBay's 'Simple Delivery' to the wrong address. I opened a case with eBay explaining this and even provided the 'proof of delivery' photo supplied by Evri, which shows the inside of ...

I am a victim of fraud, can anyone help ?

Hi, I purchased an item ( gold bar ) few days ago. After paying for it, I realized the seller has duplicated another seller's item & sold it as his own. I am based in the UK, and the person I bought the item from is also from the UK, however, the ite...

User avatar by • Contributor
  • 253 Views
  • 6 replies
  • 1 kudos

Item arrived in an Amazon envelope

I don't buy at Amazon because I don't like the company's practices. This is the second time that I buy something on Ebay and arrives in an Amazon box (not reused - that happened as well).There should be some note on the add stating that the seller is...

Phone develops fault after 2 weeks

Hi there, can anyone tell me if I am entitled to a refund. I bought an iPhone in used but good working order on eBay. However after just 2 weeks of use it developed a screen fault (black screen of death apparently) and has become unusable. Am I entit...

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