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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

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Local collection process and possible problems

Does the new local collection process work well reliably?What if, after paying for the good to eBay, seller cannot be contacted, or upon arrival to collect the item, the item looks not described? What if the collected item is found out to be defectiv...

£10 voucher complete scam?

I downloaded the app to get a £10 voucher and there is no sign of it anywhere. Obviously the automated customer service number or chat doesn't allow to speak to anyone so there nobody to guide me how to get the voucher. I am starting to think that th...

Resolved! Need to return item, have printed label, what now?

Hi all, I had a item arrive with the wrong label, or at least the right label, with the wrong contents. I've gone through the process and printed the label to return it to The States, (DHL), but can't see any info on what to do with the parcel. The p...

Is it just me or Yodel too slow ?

Past few item I bought which the seller used Yodel to deliver has been very slow. Even the day after the package has been picked up from the collection point/store the tracking doesn't give definite day of delivery. Sometimes it just says "We have it...

Resolved! Item arrived damaged and this is seller's response

So I received an item in the post and it arrived damaged. I must say the padding inside was not good enough for the fragile items, so I'm not surprised. I told the seller and they said they will contact ebay. Came back and said "so I contacted them. ...

Buyer protection...is it worth it?

I have bought and sometimes sold on ebay for twenty years give or take. Most transactions have gone very smoothly and I have made friends along the way, but this month everything has gone a bit sour. On 1st september 2025 a seller listed an item with...

User avatar by • Contributor
  • 362 Views
  • 14 replies
  • 0 kudos

feedback now restricted?

I bought an item in may, sold with 10 yr warranty (now removed on listing), I tried to make a claim as item failed after a day or two after 90 days, seller wouldn't respond to emails. Ebay wouldn't refund as outside their buyer protection time limit....

Finding all categories in search

How do you locate all the categories when searching and not just the ones ebay forces on you. It's getting very frustrating Tring to find anything.

User avatar by • Contributor
  • 60 Views
  • 2 replies
  • 0 kudos

Import VAT when buying from Germany

I plan to buy a ~£400 printer from a business seller who is based in Germany. The item is in Germany.Import from the EU is liable for UK VAT 20%. Where and by whom, if any, is this charged? By the carrier? By eBay? The German seller is a VAT register...

User avatar by • Contributor
  • 112 Views
  • 3 replies
  • 0 kudos

Resolved! Buying a book from US seller

Is there any import tax implication for UK buyer when buying a book (total $62.40 = £47 including shipping) from US book seller due to new tariff introduction?

buying bladed items

I am unable to to purchase a polesaw as it is a bladed item and I do not have a credit card only debit so am unable to verify my age. I rang Ebay and was told to contact the seller and get him to amend the ad or borrow someone's credit card. I contac...

Resolved! Is Evri killing Ebay?

There are plenty threads with people complaining about Evri, many have replys from happy customers saying " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.The measure of a company is how they deal w...

User avatar by • Engager
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  • 197 replies
  • 28 kudos
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