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Seller News: October 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Reply from buyer

I am unable to find my original post on here; all the dates of posts are all over the place. Anyhow, I sent the buyer a message saying it wasn't me who sold him the item and they replied saying "sorry".

Resolved! Proving my age without a credit card!

I see others have already asked this question (“I do not have a credit card, is there any other way to prove my age to eBay?”), but received little relevant response, with all manner of ‘real world’ suggestions (from joining porn sites, to showing yo...

This seller is using the Simple Delivery programme....blah blahy

Hello All So I bought something 3 days ago and normally I get emails from ebay as the item progresses through the system ("dispatched") etc. But with this £90+ item I've heard nothing. So I went to ask the seller a question and got the message above....

Royal Mail asking custom charges to deliver.

Bought a silver bar frkm ebay, US seller. Item has eventually arrived in UK after arpund 2 weeks. Received an email from Royal Mail asking for custom charges before they can deliver the item. It is unfair that i paid 29 USD for postage and now pay 89...

Beware DHL phone call charges

I ordered two wheels for my car from two different sellers on ebay.Both wheels were sent using DHL Express.Because i couldn't take delivery where i am i had to arrange with DHL over the phone for me to collect from their local hub on both occasions.D...

Issue with opening a returns case

HiDoes anyone know why the eBay site won't let me upload a photo in a returns request for damaged or not as described items? This has been going on for a while but it's not often that I need to use the service. It is just recently that it's happened ...

Past purchases

Why cant I find any of my past purchases ?I try to find the past two/3 years and it comes up with nothing foundCan anyone help, please ?

User avatar by • Contributor
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Resolved! Is Evri killing Ebay?

There are plenty threads with people complaining about Evri, many have replys from happy customers saying " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.The measure of a company is how they deal w...

User avatar by • Engager
  • 56441 Views
  • 244 replies
  • 35 kudos

Purchased mobile phone from indian seller

Hi,I recently bought a mobile phone on ebay, possibly made a mistake as it was from india, it was the one I wanted and the price was good and it was listed as “new” and a “global” version so I assumed it would be ok.However when when I received it th...

Bizzare problem at checkout

EBay will not let me checkout when I try to buy a certain type of perfume from ANY seller, in any part of the country, even if they have sent me an offer!I have bought this particular perfume (Prada paradoxe) in the past few months off eBay sellers w...

Resolved! Seller requesting I close a case so they can partially refund

Good eveningI recently opened a case for "Item not received" as it had been a while since it was posted by the seller, then today I received a card from Royal Mail letting me know they are holding the item until I pay £3.50 as insufficient postage wa...

Negative feedback removed

Received my money back under the guarantee scheme. Explanation given was "we didn’t receive valid proof of delivery from the seller". Scammed tracking number, wrong postcode, wrong weight, wrong signature etc.Here's a copy of my last message ...."OK ...

Estimated delivery date extended twice

Hi allpurchased item on 30th September. No response from seller after 3 requests for tracking reference. EST delivery is now 22/25th October. This seems excessive. May I have advice please?

User avatar by • Contributor
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  • 3 replies
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Why has my feedback been removed?

First off I had trouble leaving feedback for a few purchases. I got on to eBay live chat & resolved this. I then left feedback for a seller I had a negative experience with. Basically I bought a new item, they sent a used item & then accused me of ly...

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