How do I contact a seller from May to collect item

[ahutchison76]

I purchased an item in May the seller very kindly said he would hold onto it until we could travel to pick it up. I can't find the sellers details or get into purchase history. Can someone help please? 

[ruby*tuesday]

You aren't covered by PayPal Protection but do Contact the Seller and see if you can still Collect? Your Purchase History only shows the last 60 days. Use the Drop Down Menu under Hidden in the top right hand Corner and change the Dates.

[john1297576]

I can't see why you can't contact the seller, your purchase history goes back to 2018, so you only need to find the item and click on the sellers ID to get a Contact Link.

As far as the seller is concerned he will have no record now of the transaction as sold items go after 60 days or 90 days using the seller hub.

[rusticrye]

A few things you need to know when buying collection items in future:

1. Ebay's Money Back Guarantee lasts for 30 days. After that timeframe, Ebay can't help you.

2. There is no buyer protection on collection items with PayPal, or with any payment processor. There are exceptions, such as items which can't be fully examined before paying, such as unplumbed washing machines, or items bought from dealers.

3. There is no buyer protection on collection items in consumer law. The law states 'caveat emptor' (buyer be aware). Exceptions apply as above.

As such, collection items should be paid for in cash or by bank transfer, once you've fully examined the item and are happy with it.

@ahutchison76 

[m25jet]

You say that you couldn't get into your Purchase History, but what exactly has gone wrong?  Are you getting an error message when you try to access your Purchase History, or is it just a case of nothing responding when you try to pull up the drop-down menu?  If you click on the down arrow where it says "See Items From Last 60 Days" then you should see an option to change the date range.  Click on the down arrow to pull up the drop-down list.  If you can get that list up click on the 2020 option and it shoud give you the option to search every single purchase that you made on eBay on or after Wednesday 1st January 2020.  If so then at some point you ought to be able to locate the item in question, so if you do manage to find it then either print off the page or write down the seller's User ID and the item listing number and run an Advanced Search using either one of those two forms of information.

In the event that you still cannot find the transaction in question after trying what I suggested above then log into your PayPal account and search all transactions from 2020 to see if you can identify the transaction in question from the list of purchases there.  You should also have received an e-mail from eBay in your e-mail account when you paid for the item - check your e-mail account and see if you can find that e-mail.  If you can find the e-mail that eBay sent you when you made the purchase then you should see a photo of the item in question, along with the item listing number and the seller's User ID.  Either print off the page, or if you do not have a printer just write down the sellers' User ID, as well as the item listing number, and then run a search for the seller using the Advanced Search and try to contact the seller that way by clicking on the seller's User ID and sending him/her a message in relation to the item.

In the event that you get no response from the seller then you will have to open a case via PayPal to try and get your money back, so long as you haven't run out of time to do so.  You've left it too long to get a refund via eBay, but so long as the item was purchased less than one hundred and eighty days ago then you're still within time to open a PayPal case in the event that the seller refuses to respond.  Therefore, if the seller refuses to reply to your messages and you haven't already run out of time to open a PayPal case in relation to this transaction then open a PayPal case and escalate it after two days but before the twenty day cut-off point.  If you do that then you should stand a chance of getting your money back.  However, if you've left it too long to open a PayPal case and the seller won't respond to your e-mails then I'm afraid he's got your money in full and your chances of being able to get it back again are pretty bleak to say the least.

[ahutchison76]

Great thank you for all this information. I will give these suggestions a try. Many thanks

[m25jet]

I've just done a quick count up of the days that have passed since the start of May, given that you said that you purchased the item in May. Not knowing the exact date of purchase I assumed a worst case scenario and assumed that the item was paid for on Friday 1st May 2020. If this is correct then that means that as of today (Monday 19th October 2020) one hundred and seventy-two days have passed since that date, in which case you only have eight days left to open a case. If the actual purchase date was later on in May then work out how many extra days that gives you in order to get an accurate idea as to how much longer you've got left to open a PayPal case should you need to do so.


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[*guinevere*]

@ahutchison76 

How many days since you paid?

Paypal gives you 180 days to file a not received case so if you are within that time frame try opening a case with Paypal.

Here is the link to the Paypal buyers agreement

https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

[ahutchison76]

Thank you for your help 🙂

[rusticrye]

There is no buyer protection on collection items with PayPal.

[*guinevere*]

.

[rusticrye]

@*guinevere* 

PayPal has never covered collection items, though there are exceptions (items which can't be tested before paying, such as unplumbed washing-machines). Contact them and ask for yourself.

[*guinevere*]

Thank you @rusticrye

[*guinevere*]

It's never a good idea to leave it so long but try looking through your Paypal transactions. You should be able to find the seller's ID from there, and send them a message. 

You will still have to ask them for their address which will be tricky now, as the item has gone, and ebay will assume you are trying to do an off ebay deal with the seller. 

You could end up with an account suspension, as could the seller.

[ahutchison76]

Thank you for your reply. We only left it that wrong due to COVID restrictions. I found it on PayPal but it says to refer back to purchase history and the item isn’t opening. I will try call eBay tomorrow .