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azanapf
Community Member
Posts: 78
Registered: ‎18-05-2012

PayPal Contact / Live Chat

I have emailed to PayPal four times for the last 3 weeks all I get is an automated message and no real answer. I can't see no live chat?

 

I am not using the phone as it may take forever to get through and is costly.

 

Anyone on here have been successful to get through to PayPal and in what way?

 

Perhaps I should write? 

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mecannoman
Community Member
Posts: 13,312
Registered: ‎27-10-2007

Re: PayPal Contact / Live Chat

in reply to azanapf

Why do you need to contact paypal?

 

Why don't you either ask your question here on the boards or try the paypal help boards.

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azanapf
Community Member
Posts: 78
Registered: ‎18-05-2012

Re: PayPal Contact / Live Chat

in reply to mecannoman

Good question

 

PayPal have been holding my money for over 21 days, nearly £40 now pending balance is expired.

 

Have tried capturing many times but the message says 'We are sorry, we cannot process this settlement at this time'

 

This is the first time I have this problem and no success.

 

Item ordered and sent on the same day 20th January, not heard anything at all from the customer (runs a limited company).

 

Now I don't know what to do as cannot reauthorised the transaction. I did find this a bit strange as this transaction has no 'mark the item sent' button?

 

 

 

 

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mecannoman
Community Member
Posts: 13,312
Registered: ‎27-10-2007

Re: PayPal Contact / Live Chat

in reply to azanapf

You need to phone, it should be an 0800 number which is free from a landline.

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dishmop12
Community Member
Posts: 515
Registered: ‎27-08-2004

Re: PayPal Contact / Live Chat

in reply to mecannoman

Are you saying you sold an item which was paid for with an E cheque?

 

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dishmop12
Community Member
Posts: 515
Registered: ‎27-08-2004

Re: PayPal Contact / Live Chat

in reply to mecannoman

Never had to wait too long getting thro to a real peron at PP. 

When you get an automated email reply, reply to it with something like..

 

"no this did not answer my concern because in no way was it related to my question. If PP considers me a valued customer then perhaps you might actually take time to read what I asked you in the email I sent. Why have an email system which requires different fields to be entered and you dont read it.?"

 

Bit long winded but it does get an apolgetic and useful reply.

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chapelhousepetrescue
Community Member
Posts: 24
Registered: ‎23-09-2009

Re: PayPal Contact / Live Chat

in reply to azanapf

Definitely phone Paypal. They are superb on the phone - I would never hesitate. And they are very friendly and helpful.

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azanapf
Community Member
Posts: 78
Registered: ‎18-05-2012

Re: PayPal Contact / Live Chat

in reply to dishmop12

Not a Echeck payment.

 

Ahh thanks everyone, will phone up instead to sort this out.

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tdc1
Community Member
Posts: 1
Registered: ‎09-04-2013

Re: PayPal Contact / Live Chat

in reply to azanapf
Could anyone please help?

Accidenty changed my paypal account to a business account and ive emailed and had no reply. It wont let me log on unless i enter business details and i dont want to do this so ive tried to actually fill the details and it says error so far ive now received 10 emails claiminh ive changed my address. Can anyone please help?
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