Hello All, I purchased an "opened - never used" item from a private seller for ~£800 on 12th October. The seller has a 100% positive feedback score of 300 and has been on ebay for over 15 years. I contacted the seller on the 13th to ask for tracking details and they responded politely, saying that they would post on the 14th. On the 15th, I asked again for tracking details but have received no response as of the 16th. The estimated delivery date is 16th-17th October. Becoming suspicious, I did some digging: They've only sold one item in the last year. They are currently selling 10 items, all under £100 and all "new" or "new other" condition. 4 of the items for sale have photos taken on a plain blue table which, to me, puts a tick in the "probably not a scam" column The photo used to list the item doesn't appear to be a stock photo and I can't find it anywhere else using a reverse image search which, again, swings me away from thinking this is a scammer using a hijacked account. How would you proceed if the seller fails to provide tracking information by the 17th (the expected delivery date)? I paid by credit card so I could issue a chargeback or report this to ebay. I'd prefer to make a chargeback as I trust my credit card provider more than eBay to make a swift decision but I don't want to risk the seller incurring fees if it does turn out to just be a misunderstanding. Thanks in advance for any help. Edit: The item finally arrived - it was dispatched 2 days after it should have arrived. The seller had a sob story that he thought he might have Covid. I was willing to give him the benefit of the doubt on that but the item was listed as "opened never used" and is obviously not new. There's evidence of wear on the item, some damage, a manual for a peripheral that is only sold seperately, the box has a sticker with a previous shipping address that doesn't match the seller's and another warranty return sticker on the box states that the item was returned "DOA". I'm going to return the item for a refund. My question is - who is responsible for return postage? Me or the seller? The item has obviously been misrepresented so I would think the seller should pay.
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