Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Ebay updates problems
Ebay problems updates
AI
I know im lazy - but is it just me or has the AI stopped working again?
Authenticator sending back sold item
I’ve just recieved a message that my sold item is being sent back to me due to the condition not being right. My item was proved to be authentic but the authenticator is claiming that there are holes in the box for the sneakers I’ve sold. The box was...
Postage option changing to collection only on sale of item
All of my items for sale ending tonite changed from postage only to collection only when the buyers tried to pay. Never seen anything like this happen before, unbelievable. So basically there's no way for the buyer to pay for the postage, eBay helpli...
My ebay uk account keeps thinking I am ebay.com US account.
I haven't been able to sell anything as each time I sign into my ebay uk account (which is fine) and then I click on sell to sell an item, it takes me onto the sign in page again. This is when the problem starts because when I sign in the second time...
Postage changes
What have EBay done, a postage system that did work, let’s replace it with a postage system that does not. I would not use Evri in a million years, rubbish company, nearly everyone I know has had problems with them. Items either lost, damaged, list g...
permanent
Given that the transaction is legitimate and has been fulfilled on my end, I would like to ask: Will I still receive the payout for this transaction despite the suspension? If so, when should I expect the funds to be released? Additionally, I respe...
QR code not working
I have just been to post a few items, and for some unknown reason I was done under the simple postage mallarky by mistake, the rest the postage was done directly through Royal Mail. The QR code from eBay doesn't work, is this a common problem?
Resolved! Something went wrong. Please try again later. You can also get more info searching online help.
Hi all, Id like a callback from ebay but i cant get to the screen i need. It says the automated assistant isnt available right now? its said same for about 4 days, i cleared caches on browser but still no joy. 'Something went wrong. Please try again ...
Shop video upload error
Attempting to upload a shop video upload gives the error "Page loading error, refresh to try again." File is within permitted size.
Does eBay hate their customers or will they finally fix the endless new tabs issue?
Please can we have this option, pictured below, in our account settings so it stays to our taste? I am so fed up with closing tabs every time I go on eBay. I don't want eBay to open anything in a new tab ever!I am not the only one who gets fed up wit...
On my app I can't accept an offer for my item, when I click on accept it says null.
On my app I have an offer but when I press accept I get the message null and I can't get any further.
Switch to mobile site problem.
Hello, This morning, I went on my mobile phone. The ebay page was different but this has happened before. I use the classic version. I go to an item I have 'recently looked at' on my listings, scroll to the bottom of the page and click to 'switch to ...
Multi-buy discount tool not working?
I am noticing the Multi-buy discount prices are not displaying in listings or on the adverts while scrolling. It used to show the discounted price when buying 2 or more but now it's not showing, is that intentional or is this an issue?
Cannot login - need to change phone number
I have an issue and eBay support are of little help.The issue - I have another eBay account that I use occasionally.I recently changed my phone number, and thought I updated new number everywhere.But completely forgot to update it on that account - n...
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