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Seller News: September 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Ebay font confusion over ells.

A while back I sent an item out which didnt arrive.I spotted later the post code had a letter I in it.Is this an eye or an ell ?Ebays font causes confusion. So now I am changing the I to a different font which has top and bottom bars on the I to stop...

Resolved! Priority Campaign Listing Impressions, Views & Sales 50% Drop – Potential Bug or Algorithm Change?

Hi all,I’m posting to ask if anyone else is experiencing a similar issue with their Priority CPC campaigns.We had several high-performing listings that were temporarily out of stock earlier this year. Once our new shipment arrived, we restocked and r...

User avatar by • Contributor
  • 176 Views
  • 4 replies
  • 2 kudos

How do I switch from business to personal?

When heading to account settings, it seems eBay does not allow me to switch between account types.I used to be a sole trader and now just don't do it any longer and would like to convert to personal. I've read online that I should make a new account,...

Ebay Simple Delivery Option has vanished

Simple Delivery Option has vanished. When I try to list something there is a message 'Simple Delivery is unavailable for this item'. It's a book! and no different to the 100's of others recently listed. I can add my own postage option, but since I've...

User avatar by • Contributor
  • 458 Views
  • 14 replies
  • 0 kudos

I haven't been able to make a new listing or revise one for almost 2 weeks. Need Help

Hi all, First time poster so I apologise if this in the wrong section. As title suggests I can not make any new listings or revise any existing listings without getting a "global error" page with the URL "undefined:XS_CALL_ERROR". This has been going...

Where on earth do I amend shipping on an existing listing? Delivery options completely disappeared!

Where on earth do I amend shipping on an existing listing? Delivery options completely disappeared! And it's nothing to do with having an existing offer sent to a buyer. Anyone else having issue. I've not tried listing anything lately, to see if it a...

Refund on the blocked card

On Monday, my bank card got stuck in an ATM and I couldn't get it back. I immediately blocked the card and ordered a new one. The problem is, I had returned an item and the refund just came through today to my old, blocked card. I have another return...

ON PAGE FEATURES NOT WORKING

"Add to watch list", magnifier, scroll from picture to picture all not working for me when I view an item.I think it might be because I'm still using Windows 7 but surely there are still plenty of others doing the same. Please check to see if this ca...

User avatar by • Engager
  • 38 Views
  • 1 replies
  • 0 kudos

anyone getting a "USER NOT FOUND" error?

Noticed this 3 times today on 3 different user accounts.... when clicking on orders to contact the user, we're getting an error when we click on their accounts - SORRY, THIS USER WAS NOT FOUND in a big red bar, as shown on the image attached. Anyone ...

Can't view orders in selling

In selling I can see active, unsold and drafts but orders (sold) are not showing. I've tried on a web browser and also on the app and get the same issue on both. I noticed this issue a few hours ago.

Resolved! How can I revert to 'Classic' ebay Layout?

My eBay layout has suddenly changed; the categories, etc are all on the left hand side in list format, and I have to scroll down for every time to get to see the items as per 'classic' layout. I've logged out and back in, etc, and there seems to be n...

Resolved! message when clicking my account

September 10th 2025.Does anyone else have problems accessing their account? I click the link in my eBay app and it reports that "Sorry, this user was not found". I changed my password and it still says the same. I logged in successfully online and it...

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