Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Multi Buy Orders
Hi @direct.gifts , I am following up from your query on yesterdays chat regarding the issue you are experiencing with multi buy orders being split into two orders. The post you mentioned from this board looks to have been quite a few months ago so is...
Set your availability for same day dispatch under account settings >> Postage preferences
Hi, Every week I like to setup the days and cut off times according to my schedule for the whole week but it seems like it is not working today, all day I have tried on multiple occassions, I keep getting "We're sorry, an unexpected error has occurre...
Resolved! Update your listings to earn a Premium badge!
I just received the message in the title of this post, it goes on to detail things I am not doing that could potentially earn me the Premium Badge. However, I do already and always have had all those things active/enabled. Is this a technical glitch ...
Error Message on Updating Seller Profile
I am trying to add some content into my seller profile, but even though I have used three different browsers, (Safari, Chrome and Mozilla) it will not allow me to update the profile?
Cannot contact any seller
When trying to contact any seller, I am only taken to a blank page. This is the same on Chrome, Edge and Firefox on Windows - but it does seem to work on the mobile app. Some listings are also taking an unusually long amount of time to load (other we...
this shop has no inventory available in your location
Hi Around 4 weeks ago when i clicked on my username then, shop i got a blue banner message "this shop has no inventory available in your location" I noticed my sales had gone less and i believe this maybe the issue. Even now when i click on it, its t...
Sale events not working
As above, when I try and add anything to a new sale event it won't work. It comes up with 'unable to add sale discount, please try again'.The listings are all eligible and I have done it plenty of times before with no issues, so it seems to be a tech...
EDD's shows same day delivery as dispatch day for 2 class post ! also wrong time zone shown
marco@ebay Just looked up the EDD's for my weekend's sales I only just posted today, all show "ARRIVES TODAY" !!!yet I only added tracking & dispatched them today around 1PM using 2 class post (RM48) that takes 2-3 days to arrive, so why is ebay prom...
How do i show my Listing item as sold
Can anyone please tell me how I list an item as sold on my account
Shipping rates changed automatically
Hi everyone. Im listing from South Africa selling on Ebay UK and using Fedex. The rates Im entering for shipping are being automatically adjusted up by a several GBP by Ebay. Im worried that that the higher rates are going to put off buyers. All the ...
Block Buyers cant send messages after transaction
WARNING TO OTHERS !!!!! If you add a buyer to the block list they can not send you any messages, even if they have had a transaction with you for the last 30 days. In the Buyer requirements, if you leave the box unticked as shown in the image, all me...
App restricting percentage in "Send Offer to Interested buyers"
In recent days when attempting to send offers to interested buyers via the app, it has blocked the offers with seemingly random limits, eg "Offer must be less than 12.47%" or, even stranger, "less than 3.8%" which wouldn't be allowed anyway as the mi...
Cut Off Times - Change
Is anyone else having issues with changing cut off times, when i change them I get there has been an error. Tried on 2 other machines and exactly same.
Resolved! Hidden purchases reappeared
Hi, I 'hide' purchases after the transaction is complete and feedback left to keep things tidy at a glance, but everything from 2019 and before has reappeared for some reason. I spent ages re-hiding it, then a day later it all appeared again. Does an...
Traffic page not working
I have zero views and impressions today and when I run my cursor over today's date there is nothing, no pop up box with detailed figures. Going over any other date the box appears and all appears as normal. Not a glitch I have ever experienced before...
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