Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Item Descriptions Broken When Format Options Are Used
In the last few days, it appears that someone has broken the listing descriptions functionality. Here's an example of the issue. If I type this exactly as you see it below:Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor...
Switch to mobile site problem.
Hello, This morning, I went on my mobile phone. The ebay page was different but this has happened before. I use the classic version. I go to an item I have 'recently looked at' on my listings, scroll to the bottom of the page and click to 'switch to ...
Resolved! Customer Unable To Buy An Item
I was contacted by a potential buyer who has been trying to buy an item from me for 2 days. It gives him an error message and tells him to try later but he is getting frustrated. I chatted to a bot for ages who was like speaking to a pixie down a rab...
wrong postage on emails
copied from Chat as requested For the last month or so sold emails for auctions to domestic UK customers are coming through with the international postage charge shown instead of the domestic one.So if the item ends at say £5 with free UK postage, to...
Does eBay hate their customers or will they finally fix the endless new tabs issue?
Please can we have this option, pictured below, in our account settings so it stays to our taste? I am so fed up with closing tabs every time I go on eBay. I don't want eBay to open anything in a new tab ever!I am not the only one who gets fed up wit...
Ebay Opening New Tabs for Every Item and Changing Search Results Fomat
So the open a new tab for every item is back and while you can change this under the settings and customise menu you can't stop it from opening new tabs when you click 'See Sellers other items'. It also does this if you click any sponsored items. Why...
Problems formatting description in drafts
When I create a listing in Drafts I use bold and coloured text for title and a few other headings. Today when publishing listings, I find that other sentences have been altered to appear in bold or coloured text. Also, line spacing is not as I arrang...
Delivery options as a seller not working
Everything has been fine listing and selling. Then all of a sudden when ever I list an item for sale and get to the delivery options the screen has the normal delivery text at the top but all the selections for usual delivery options is greyed out wi...
Iphone revise listing auto accept price
When revising a listing on an iPad or iPhone, the lowest offer price can be changed, but the auto-accept price cannot be modified as that field is completely missing. If you lower the price of the item below the auto-accept price, you cannot save the...
Cant find £10 discount code offered for installing mobile App - need help locating it.
I was on ebay through mobile browser yesterday and it showed me an offer to download and pay through the app, if I did so I could use a £10 voucher. I can't find that code now.
EBay problem listing items not accepting any postage choices
EBay having problems when listing a item loading till it comes to postage options the page blank tryed for 2 days still happening
Downloading Active Listings
I have not found a way to download my Active Listings to a csv file for my end of Tax Year stock list records Search engine results for ' How to download active listings to csv' whether advice or video are out of date and not now possible due to miss...
GLOBAL SHIPPING NOT SHOWING CALCULATED COSTS.
This problem has been ongoing for over 2 weeks now. I have some listing that I have chosen Global Shipping for international sales. The problem is this = When I click on Postage - See Details - then change Country from UK to USA or any other Country,...
Charged VAT for no reason
Just before Christmas 2024. I purchased a power bank. It seems good value. There were discount codes to also apply the Cost making the cost to me £232.78 eBay added VAT making the purchase cost £284.28. adding £51.50 VAT. This even takes it over the ...
eBay not removing defects for "arrived late" even when their policy shows the following..
This is a problem I had over the Christmas period which I wanted to share with you..I sold 3 items during the Christmas period and yes, there where delays with the delivery.After numerous chats with eBay Agents, one of them told me the defects would ...
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