Item Descriptions Broken When Format Options Are Used

In the last few days, it appears that someone has broken the listing descriptions functionality.

 

Here's an example of the issue.

 

If I type this exactly as you see it below:

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

 

It displays exactly as you see it there, both on mobiles and a laptop.

 

However, if you add some colour to your text or want to make it into a bullet point list so that it stands out more - it will display fine on the laptop.

 

But on the mobile it will just display parts of your description and will not make any sense.

 

It seems that any formatting which adds HTML to your description - breaks it on mobiles.

 

eBay states that if your listing is less than 800 characters - it displays the whole thing on mobiles - and even with HTML added my description is still less than 800 characters but only a bit of it is shown.

 

 

Up until the last few days, you could add this HTML to your listings...

 

<div vocab="https://schema.org/" typeof="Product" style="display: none">

<span property="description">
....plain text mobile item description...
</span>

</div>

 

This would not be seen when viewing the full description - but would instead be shown in the description area when viewing on mobiles.

 

The beauty of it was that you could have a long 'full description' to accurately describe your item and then have a short mobile description which encourages viewers to view the full description.

 

However this has stopped working in the last few days.

 

Is there an eBay bug tracker I can report this to?

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Item Descriptions Broken When Format Options Are Used

Hi @adrian_in_the_uk 

I've just stumbled across your post as I too am having technical issues with the item description in my listings. In the two most recent listings on my business account, the HTML formatting is being ignored when the listings are published. This is just simple formatting, for example: line breaks and bold text, but for some strange reason as soon as I hit publish, line breaks disappear and bold text appears super bold. I have tried using the simple text editor, editing the HTML, stripping the HTML out completely, deleting all the text and reinserting from Notepad, and even starting a new listing from scratch (after having cleared cookies and rebooted). Nothing works! The errant formatting is visible on both desktop and mobile app.

Did you manage to sort out your own listing issues? A bug tracker would be most helpful and has been suggested a few times during the weekly Community Chat sessions.

dave@ebay 
marco@ebay 

kat@ebay 

can you offer any help on this please? 😊

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Item Descriptions Broken When Format Options Are Used

I have exactly the same issue.

Paragraphs missing, and everything in bold on any new listings. Existing listings (before 27th March 2025) seem to be unaffected.

I have loads of stuff to list so it would useful if we could have some idea of the time it'll take to fix.

 

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Item Descriptions Broken When Format Options Are Used

Hi @dellunn ,

 

Thank you for your post.

 

It has been reported to tech who are currently investigating the issue. I have updated the main thread on it here https://community.ebay.co.uk/t5/Technical-Issues/Problems-formatting-description-in-drafts/m-p/78119...

We don't have a timescale on the fix. Once there is an update I will update the thread. 

 

Thank you,

Kat

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