Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
wrong postage on emails
copied from Chat as requested For the last month or so sold emails for auctions to domestic UK customers are coming through with the international postage charge shown instead of the domestic one.So if the item ends at say £5 with free UK postage, to...
Downloading Active Listings
I have not found a way to download my Active Listings to a csv file for my end of Tax Year stock list records Search engine results for ' How to download active listings to csv' whether advice or video are out of date and not now possible due to miss...
unable to list
I have been unable to list an item since 17.15,yet can move around eBay okay,anyone else experiencing this.Have never had this problem before and list most days around this time ?Cheers
Delivery option for live item selling has changed after description edit
Hi I have a bug with the below order whereby since adding additional description information the delivery options have changed to collection only? I can’t revise delivery for a live item anymore… Frustratingly, I had to cancel another item listed due...
Resolved! Invoice
So just sold an item, but unable to send invoice also no buyers address, eBay have already sent payment info but have not added the postage, not sure what’s going on ??
Iten for sale has disappeared
I have advertised a physio table, someone has bid on it but the item has just gone from my listing. I dont know what has gone wrong; I therefore cannot accept the bid via Ebay. Help please
can't print labels so sent recorded and now receiving warnings
I mistakenly used the simple posting, as I was not at home I could not print the labels so my sales have been sent tracked by Royal mail, I am now receiving warnings from ebay and don't know how to contact them to tell them they have been sent and re...
Second chance email not working
Hi everyone and thanks for reading.I placed a bid in an auction, was outbid and then received a "second chance offer" email with all the security checks and all that.Problem is there is no possible way to accept that offer, no matter where I look.Wit...
Unable to send combined invoices
UNable to send combined invoices (or any invoices for the sold items.Done this loads of times before
Wrong postage charged by Ebay to me
I've noticed on one of my sale invoices that Ebay is showing the postage cost (bought through Ebay Royal Mail) as £8.50 when in fact my label was 31.90 (and I have the label).How do I get this amended and then have Ebay credit me the amount they have...
Bug when deleting listing variations, entries not actually deleting
Reposting this report as the original post has been archivedLast month it took me an hour to add one item to a listing because listing variations from years ago kept adding themselves back. I now have to add three items to three listings and I'm actu...
GLOBAL SHIPPING NOT SHOWING CALCULATED COSTS.
This problem has been ongoing for over 2 weeks now. I have some listing that I have chosen Global Shipping for international sales. The problem is this = When I click on Postage - See Details - then change Country from UK to USA or any other Country,...
BALANCESAVE5 not functioning ?
I have been inundated with ebay emails which promoted the BALANCESAVE5 discount offer.From the offer Ts & Cs, if you pay an order with minimum of £10 then you can use BALANCESAVE5 as a voucher code to obtain the 5% discount.So, I won an auction on Su...
Global Shipping still not working.
This problem has been ongoing now for over a month. I have contacted Ebay agent several times, each time told " We are aware of the problem, it will be passed to one of our technical team" I have several items listed with Global Shipping, but when I ...
Why am I not able to add listings to my customised watch lists?
As of yesterday March 20th 2025 the option to add a listing to a customised watch list has seemingly vanished. Is this an adjustment to the functionality or a glitch?
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