Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
What is Windows Hello?
When logging on to ebay on my desktop I start with the username screen. I input my username and hit enterThis then brings up the password screen. I input my password and hit enter.At this point I should be at my ebay summary page. However, more times...
Global Shipping still not working.
This problem has been ongoing now for over a month. I have contacted Ebay agent several times, each time told " We are aware of the problem, it will be passed to one of our technical team" I have several items listed with Global Shipping, but when I ...
Cannot download order reports
Trying to download order reports but status just says in a queue since this morning.
Bug when deleting listing variations, entries not actually deleting
Reposting this report as the original post has been archivedLast month it took me an hour to add one item to a listing because listing variations from years ago kept adding themselves back. I now have to add three items to three listings and I'm actu...
Not able to withdraw my money
I sold a phone on the 12th May and my bank account has been verified as I had the deposit in my account 2 weeks ago. The withdraw icon is still greyed out even though the balance is showing as available. I’ve contacted customer services several times...
Money dissappeared
Hi, I had some money in my balance for some reason, I am now on zero. Please has anyone ever experienced that? I didn’t do anything in my account so I don’t understand how I got charged.
Resolved! eBay glitch that I got the blame for!
Yesterday I received an email from eBay. It said I had viewed an item that afternoon (a £399 truck diagnostic kit, as if!!!). I first checked it looked like a genuine email, then clicked 'view the item' and it took me directly to eBay and in the left...
Uploading CSV File for Promoted Listings
Hello,Hope everyone is well.I'm trying to upload a CSV file for promoted listings for selected ad rates. I have a correctly formatted CSV file but it keeps saying 'Your file failed to upload'. Unsure as to what I'm doing wrong. Any help would be grea...
Resolved! Unable to List
I was suddenly unable to list earlier today and have now been without the ability to list, revise listings and edit drafts for several hours. I have tried resetting cookies, history, cache, restarting my Mac, logging out and in, tried on an iMac and ...
Need help signing in
I’m asking on behalf of my partner, he no longer has access to the mobile number he used to authenticate himself. He tried changing it and took the picture of his ID and a selfie and it gets rejected, it then asks him to sign in to get help but he ca...
Listing page bug? - unable to switch description back from html view
Curious if anyone else is seeing this.On the listing page in the description panel if I click the "Show HTML code" checkbox the description switches to html view.But if I click it again it does not switch back so you can't see the result of any edits...
I click on one of my auctions and it comes up like the picture i have posted
can any one help I click on my auctions and get this not just my auctions but any ones. My daughters mobile is ok when she tried. Mine was fine till this morning thanks
Global Shipping Programme Enabled but Buyers Abroad Cannot Purchase – Urgent Issue Costing Sales
Hi eBay team,I’m writing to report a serious issue that’s severely affecting my ability to sell internationally.Despite being fully opted into the Global Shipping Programme (GSP) and having it enabled on all my listings (see attached screenshot), int...
Ebay App
Any idea what's happened with the App .It's been working fine on my phone since they introduced the new version a couple of months back. Last few days haven't been able to send messages, so I uninstalled, when to re install and it says my phone isn't...
Resolved! sign in text on mobile phone
when i tried to log in in my account via text on my mobile phone , i receive an sms from a ... local mobile phone number!! i didnt fill the text and the next two times i tried to get a text , the smss was sent to me form 2 !! other different local mo...
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