Selling Tools

Postage refund on return

HII've just had a buyer request a return ( I state no returns) as the item doesn't fit. All measurements were in the listing, so it 100% their fault. As a gesture of goodwill, I've agreed on the return, they must pay for return postage.However, its s...

Sudden price change

I recently uploaded an item for £ 20 and it randomly lists as £ 24 to the public, which I cannot explain given the £ 0.76 + 4% protection fee. Can anyone explain this? Thank you.

Bulk relist took my money

On the ebay website I went to relist my items through bulk relist which it said it would be free however they have took £30 from my balance and I am now in the minuses. Is there anyway I csn get a refund on this?

£15 coupon baloney

So ebay keeps sending me emails saying I can get a £15 coupon if I sell an item for over £10 - I've sold several and never received any indication of a coupon and yet they still keep sending these emails. What's the deal?

Bulk edit page freezing for last few days, unable to edit anything

The bulk edit page has been out of order for me since early last week.I have tried 3 different browsers and cleared cache and cookies.Every time I select items and click the dropdown to perform any actions (Auto relist, offers, price, etc) the popup ...

Counter offer not working

It won't let me give a counter offer less than £1.75, but then it won't let me give a counter offer of £1.75 or above. Also I had to work out how much I had set the price at because ebay now includes the protection fee in the pricing, so I had forg...

Issue with sale - funds on hold.

Hi I sold a product but there was an issue with the label when printed so I had to post the product myself via Royal Mail first class without using the pre-paid label. the buyer has received the item and left good feedback but the funds are still on ...

Updated attribution for general campaigns - This is crossing the LINE!

Ebay have now updated their promoted listings terms and conditions. " An attributed sale will be when any buyer purchases the promoted item within 30 days of any click on the ad, regardless of whether the buyer themselves clicked on the ad. The item ...

Items no longer being relisted automatically

My items are not being relisted automatically as they used to be - this leaves me with no listings at all on some days and affects the number of free listings/month. What has happened with E bay ?

Banned

My account got banned pernamently. First I got the MC011 message. They had asked for an invoice of items and ID. I had provided all of that. Next I get a message about confirmin tracking details. 2 hours later I get pernamently banned. Didn't even ge...

'How Would You Rate Your Item' in feedback section should be changed

I ALWAYS leave feedback for buyers or sellers but I'm in agreement with those who are not comfortable with the recently introduced compulsory 'How Would You Rate Your Item' from 1 to 5. You can't leave feedback without submitting a rating.I've seen p...

ebay overriding my international shipping?

I just sold an item that was listed with UPS options for Canada and the USA - was just about to send an invoice and I get the 'ebay is handling the invoice' message as if it is now being processed by Global Shipping ????

More profit for ebay - attributed ads

Do I understand right that starting from 24 June ebay will charge us every time we decide to use general ads whether someone clicks on the ad or not? As a user of eBay Advertising, we want to make you aware of an update to general strategy campaigns ...