eBay customer service said "don't worry". Simple delivery?

[stylish_world]

Package is lost. When will I get my money back? What should I do now? I explained many times that Evri lost my package. Customer service said "don't worry, we will help with this". I am still having problems with my refund. It was a Simple Delivery ( new options ) , but eBay customer service said "talk to Packlink". Then eBay closed my case. I talked to Packlink... That was almost 4 weeks ago. Then they said it was a simple delivery and eBay is taking responsibility for it. Packlink said "talk to eBay customer service".

I am furious with this service from both sides. I am a private seller. They said we have a guarantee. The buyer has, the seller has nothing. How will my small business grow? I was very honest and refunded the buyer. Who will refund me?
I asked eBay and Packlink to open a claim for loss for me. They don't want to help me. I don't understand why, if Evry lost it?!

I would like to see the Ebay platform in 5 years. You are in competition. There are many platforms with amazing customer service!

[stylish_world]

I have no idea. I think unprofessional customer service.

[moonlight-rhapsody]

Undoubtedly there's a lot wrong with ebay at the moment, but to be fair, Marco in Customer Service has tried 3 times to help you by asking for the item number and you will haven't given it!

[stylish_world]

I gave to him the item number when he asked !

[stylish_world]

Hey Marco,

Did you see my letter to you?

I sent you last week -- reference number UN2025PRO0001361511 Packlink

H0067A0348300055 collect by Evri on 13 May

thanks

[stylish_world]

Im still waiting response Im still waiting response from Marco.

[stylish_world]

As I said, eBay customer service gave me a link to a new label via Packlink/Ebay.

[sml192]

---

@stylish_world wrote:

I gave to him the item number when he asked !

---

It is the listing item number that marco@ebay requires not the Evri tracking number or Packlink reference number.  You haven't provided that in this thread.

If it is the Hopificio Body Massage that you sold in April then this is the number he requires: 375279748662.

Note, Marco is currently on leave until the 21st May. 

[stylish_world]

ok 

Then

thanks! I will response to him

[stylish_world]

Hey Marco,

Item ID: 375279748662 that was lost. 

Packlink and Ebay closed the case. Packlink said it was simple delivery , ebay said opposite information . I purchase the label from Packlink web provide by ebay customer service.

I don't have power talk to them.

Thanks for helping. 

[marco@ebay]

Thanks for your reply, stylish_world.

I've just sent this for review, once I get further information on this, I will post back here to let you know.

Thank you,

Marco

[stylish_world]

Thanks Marco.

I have contacted Pasklink several times. They closed the case because they believe eBay has taken responsibility for Simple Delivery. The manager of Packlink Victoria gave me a link where I can contact eBay directly. When I tried to contact eBay customer service, they said the case was closed. So both sides are ignoring me. I really don’t understand why they don’t want to open a claim for lost for me? Evry doesn’t mind. Now I can’t even talk to customer service. It’s very frustrating . I’m really not sure I want to continue doing anything with eBay.