Im still waiting response
Thanks for your reply, stylish_world.
I've just sent this for review, once I get further information on this, I will post back here to let you know.
Thank you,
Marco
I am currently away and will return on the 3rd of June. Please expect a delay in my reply
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Thanks Marco.
I have contacted Pasklink several times. They closed the case because they believe eBay has taken responsibility for Simple Delivery. The manager of Packlink Victoria gave me a link where I can contact eBay directly. When I tried to contact eBay customer service, they said the case was closed. So both sides are ignoring me. I really don’t understand why they don’t want to open a claim for lost for me? Evry doesn’t mind. Now I can’t even talk to customer service. It’s very frustrating . I’m really not sure I want to continue doing anything with eBay.
Hi stylish_world, thanks for your patience on this.
This has been reviewed, and I'm afraid we are unable to take further actions here.
To provide further clarification, it looks like this was originally a Simple Delivery transaction indeed, yes. However, the Simple Delivery label wasn't used, and it looks like you then requested the cancellation of the Simple Delivery label. This means that the Simple Delivery protection wouldn't kick in as the transaction wasn't completed using Simple Delivery.
Just to confirm that this was not a Simple Delivery transaction and make it clearer, the label that Simple Delivery generated (the one that was cancelled afterwards) was a Royal Mail label, not an Evri label. With Simple Delivery, you cannot generate 2 different labels from different carriers, as it wouldn't let you do that (This means that that Evri label was definitely not a Simple Delivery label).
We took a further look to see if you purchased the label through eBay to help you that way, but we see no records in your account of you purchasing another label through eBay, which means that the label you used was bought directly from the carrier, and in those circumstances, you would need to make the claim with the carrier directly (Evri in this case).
I wouldn't know why Evri is referring you back to us, but at this stage your claim can only be filed with them (Evri) as this wasn't completed as a Simple Delivery transaction for the reasons stated above, and due to the 2nd label not being purchased through eBay, the claim cannot be filed through us. If you did purchase the 2nd label through eBay, you could file a claim here, but the claim will not go through when you try to submit it as the label was not purchased through eBay.
Thank you,
Marco
I am currently away and will return on the 3rd of June. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
