advice for appealing a payment dispute

[hagy_3554]

Hi guys, 

So at the end of October I sold a Canon camera on my Ebay account. I then sent the camera using Evri tracked delivery, who confirmed that the item was delivered (on 11/11) and sent a photo of the delivered package at the delivery address.

Shortly after, the buyer messages me to say that the item was not received, and that the photo sent by Evri was not taken at their property. I do all I can to help the buyer, who left negative feedback on my account (which ebay subsequently removed at my request), and I don't hear from him again.

Over a month later (24/12), I receive a payment dispute for said item, which I challenge and provide supporting documentation (tracking info, photo received from evri). Another month passes and I receive the disappointing news from Ebay that the dispute has been settled in the buyer's favor and that the fee will be deducted from my funds. My account summary now reads -640 and says that my Natwest account will be charged on 31/1; just two days from now. 

So I'm a camera down, and soon to be £640 out of pocket, despite having followed the guidelines, providing tracking info with delivery and responding in a timely, respectful manner to the seller's disputes, with supporting information. Ebay have said that I can dispute this decision if I disagree, but when I contact Ebay via their automated assistant, they say that this decision is final and thus cannot be challenged. 

What else can I do at this point? I would greatly appreciate your advice, fellow Ebayers!

Cheers,

Harry

[jckl1957]

Ebay will only support you for an item of that price if you have evidence of a signature on delivery.

I am assuming that is not the case here.

You can check/read all the details here but I have copied the relevant part.

https://www.ebay.co.uk/help/policies/selling-policies/payment-dispute-seller-protections?id=5293&st=...

Evidence of successful delivery
Tracking information from a shipping carrier that shows all of the following:

• A delivery status of "delivered" (or equivalent in the country to which the item was delivered);
• The date of delivery;
• The recipient's address that matches the one found on the Order details page, including the city/county or postal code (or international equivalent); and
• For orders with a total cost of £450 or more, proof that signature confirmation was purchased (uploaded as an image when challenging the dispute). Learn more about our signature confirmation requirements