Simple delivery is awful

[jezzagold]

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did they have to stop the seller from deciding how to post items? Put me right off bothering to use Ebay.

[pegr-834437]

I'm saying somebody who forces customers to pay a bpf, doesnt offer customer returns for change of mind and breaks the law shouldnt be complaining when they don't get a great customer service themselves.

[mechman61]

Everybody should provide good customer service full stop. , I provide excellent customer service until someone is dishonest.
Breaking the law breaking the law, ebay are breaking the law by failing to provide any customer service at all.

[pegr-834437]

how can you possibly say you provide an excellent customer service when you are forcing them to pay a fee they shouldn't? You are basically ripping them off the moment they purchase your item.

eBay provide a customer service so they are not breaking the law, you are on a private account when you are as you say yourself a bad business, you are 100% breaking the law just because you think the service eBay give is bad or terrible that doesn't mean you can break the law yourself.

The sooner eBay clamp down on accounts like yours the better for everyone using the site, the amount of people being frauded out of money by being forced to pay for a service they shouldn't is criminal.

Anyway back to simple delivery, hope they get the issues solved for the accounts who should be using it.

[lucy_farmer]

'Ebay has been half my income for years and declared, so no i,m not worried about hmrc.'

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Well, HMRC don't actually care what sort of account you sell on, as long as you declare and pay any tax due!

So yeah, *they'll* be fine with you 👍

But HMRC aren't the arbiters of who is or isn't an online business in the UK. That's down to UK Trading Standards. 

And they say you're a business.

OK, T.S. are a bit quieter and don't arouse the terror that HMRC do!😱  but if you were unfortunate enough to get reported by a clued-up or vindictive buyer for something , you'd find yourself in the soup.

But even if you keep totally below Trading Standard's radar,  I'd be getting worried about the future of A.I. and computing etc..... when various govt depts start to link up* their information using A.I.,  it will become obvious who is up to what .

(* some people seem to think this linking will not happen: I'd bet loads on it happening within the next 5-10 years...)

[pdstadden3793]

I agree it useless. Also if postage cost is wrong cant see how to change. A real pain in the *bleep*. Also all large letters are forced to go at 2.70. Can i opt out of it? 

[pdstadden3793]

Its useless. It is a restricted practice that should not be allowed. I am going to get onto WHICH  and the ombudsman. All should do the same. 

[pdstadden3793]

Brilliant comments. Put much better than i could put it and said everything i feel and felt about their useless system. I think its unfair practice and we should all contact WHICH  and ombudsman and any other organisation. . They d

Should not br allowed to restrict our choices. They are inflexible and restricting the use of all parcel or post services. There is no customer service. We atr being controlled by robots and AI.   Its all about making money.  As soon as our item is sold they take our money for post but keep our money for the sale untill they decide when to release it.  They are making millions of our money. 

[pdstadden3793]

Too true. Unbelievable cockup. 

[pdstadden3793]

good for you. Its terrible. 

[pdstadden3793]

Gumtree

Facebook market place

Vinted

[timeplane]

As a buyer from E-Bay... I now always search for listings that use Royal Mail.. EVRI are a complete nightmare. Leaving parcels in unsecure places, or i've had them stolen. I've even tried getting the,m to deliver to a Parcel Shop, and have still lost my parcels... E-bay need to kick EVRI into touch, and that company should be shutdown, they're a disgrace!!!!

[dougbat20]

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@pegr-834437 wrote:

I'm saying somebody who forces customers to pay a bpf, doesnt offer customer returns for change of mind and breaks the law shouldnt be complaining when they don't get a great customer service themselves.

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Quite a lot of private sellers have resorted to taking a cut themselves, by reducing the price down...so it looks like there is no BPF. If the seller is swallowing the BPF themselves, then there's no problem...!

The long and shirt of it is that Simple Delivery is truly awful. I've found that most of the time it over-estimates the weight, and therefore would charge the buyer/myself more than necessary. On times where it's mostly right, there are cheaper options available anyway. Such as InPost who I've just booked a small parcel for, which costs £2.69. Even Royal Mail Large Letter isn't cheaper than £2.69, let alone a parcel of max dimensions 61cmx38cmx8cm.

I've had to go to rather creative workarounds just to not be forced into this farcical delivery service.

[books1ecb]

Is there a hidden Insurance fee buried within SD? I tried multiple
listings of the same item, which was declared as a 1kg small parcel. The
true cost of a tracked 48 label is £3.45. When I stated a selling price
(with buyers protection as I pay that) of £50 and £100 I was given an SD
rate of £3.38 - so 7p below the Royal Mail price. When I entered a
selling price of £150 and £200 the Royal Mail Tracked 48 label price
jumped to £3.94 which is well above the Royal Mail price.

I ask as I thought it was illegal in the UK to include a hidden
insurance in the price of a service - thus the PPI and similar scandals
of the past.

[books1ecb]

Just removing duplicate post - sorry

[dougbat20]

---

@books1ecb wrote:
Is there a hidden Insurance fee buried within SD? I tried multiple
listings of the same item, which was declared as a 1kg small parcel. The
true cost of a tracked 48 label is £3.45. When I stated a selling price
(with buyers protection as I pay that) of £50 and £100 I was given an SD
rate of £3.38 - so 7p below the Royal Mail price. When I entered a
selling price of £150 and £200 the Royal Mail Tracked 48 label price
jumped to £3.94 which is well above the Royal Mail price.

I ask as I thought it was illegal in the UK to include a hidden
insurance in the price of a service - thus the PPI and similar scandals
of the past.

---

The standard Royal Mail price wouldn't be £3.45 on a £200 item though, as it would tell you that you wouldn't be covered for the difference between 150 and the item price.

If you took the item to a Post Office then they'd just charge you the Special Delivery rate, which is over £10...

[books1ecb]

true - but I was asked for #3.94 on the #150 listing - and that is
covered on Tracked 48 #3.45 label

[podlingsmum2007]

With Royal Mail intending to half the compensation to £75 from 6th October potentially simple delivery may look a better deal.

[books1ecb]

That may explain the price hike at #150, as a listing today may not sell
until after Oct 4th

I would still prefer to revert to purchasing the correct postage after a
buyer has completed all their purchases, multiples combined, correct
size & dimension used, and the buyer has had a chance to express their
wishes for delivery. Presuming a 'one size fits all' is not reasonable

[pegr-834437]

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@dougbat20 wrote:

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@pegr-834437 wrote:

I'm saying somebody who forces customers to pay a bpf, doesnt offer customer returns for change of mind and breaks the law shouldnt be complaining when they don't get a great customer service themselves.

---

Quite a lot of private sellers have resorted to taking a cut themselves, by reducing the price down...so it looks like there is no BPF. If the seller is swallowing the BPF themselves, then there's no problem...!

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Theres no real proof of that, just like there isnt any that sellers reduced prices when it was really free to sell, some of here may have but many others certainly didn't, the 100 or so I constantly look at who are businesses on private accounts certainly didn't reduce their prices then or now.

Is there much difference between small parcel prices or is it just for those large letters that there's a difference? Genuine question as sure the last time I saw the prices most for small parcels with royal mail were within a few pence of each other, add in the extra insurance and its nothing.

[gjalp]

On my private account, I cover the BPF. I also listed cheaper when it became free to sell. On some items I flipped to auction as I am selling as low as 70p (now that the BPF is lowered on cheap items) and I can’t do that on BIN. I at least have custom delivery so that I can combine those cheap items. Many I just want rid and Id prefer items go to a new home rather than thrown away.