how can you possibly say you provide an excellent customer service when you are forcing them to pay a fee they shouldn't? You are basically ripping them off the moment they purchase your item.

eBay provide a customer service so they are not breaking the law, you are on a private account when you are as you say yourself a bad business, you are 100% breaking the law just because you think the service eBay give is bad or terrible that doesn't mean you can break the law yourself.

The sooner eBay clamp down on accounts like yours the better for everyone using the site, the amount of people being frauded out of money by being forced to pay for a service they shouldn't is criminal.

Anyway back to simple delivery, hope they get the issues solved for the accounts who should be using it.