Simple delivery is awful

[jezzagold]

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did they have to stop the seller from deciding how to post items? Put me right off bothering to use Ebay.

[saxon-filly]

Totally DISagree with you. Lets face it,  eBay are a commercial Company and do need to make a profit. What they have done with SD is put everyones eggs in one basket and they keep falling out. The buyer protection fee (i.e. a way to make the BUYER pay instead of the seller is/was a reasonable idea, it was just implemented like a bull in a china shop), nobody cared if you added 75p plus a small percentage to an item costing £100+ but if your item was under a fiver then it put you at a distinct disadvantage (and yes I know they changed it later but for me that was too late) but they have now compounded that situation with SD.  I have read that one or two people have praised SD but they are by far a minority and of course they are selling something that falls into the parameters of SD. Not everyone does, and this is the problem. One size does not fit all. I must have about £250 worth of legal Stamps that I used to send my goods but I cannot use them now because I have to use a Label. And Yodel were so much cheaper than evri, and I never lost a thing with RM - I did always get proof of posting and everything was also insured by RM - so why change it....and if I needed to ship something over a certain (heavy)weight I cound use Parcelforce or DHL or any other courier. That option is no longer available. A not very well thought out scheme that has no resemblance to reality whatsoever.

[saxon-filly]

BUT if you send an item by RM (as per priviously) 24 or 48 Tracked it was insure by RM for upwards of £150 anyway (sorry but can't remember the exact figure) and even normal 2nd clss post was insured for up to £20 as long as proof of posting was obtained (which was also quicker than getting your SD label printed)

[saxon-filly]

He did say "Had" as in the past tense. In the good old days (before SD) all she had to do was take the parcel (with stamps attached or money to buy them) and hand it over the counter - even my granny could do that.

[saxon-filly]

...and how does that fit into "Simple Delivery", spend two hours making a dummy listing using the exact same information you used previously and hope that ebay gives you the same result, and if it doesn't then go back and change your original listing with your customised weights and measures and pay twice as much

[saxon-filly]

But surely with the Buyer Protection fee you can send it as 24 Tracked and ebay will still pay out for loss or damage.....wont they????

[akemp1]

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@saxon-filly wrote:

But surely with the Buyer Protection fee you can send it as 24 Tracked and ebay will still pay out for loss or damage.....wont they????

---

Under custom postage if there was a failure to deliver safely then ebay would deduct from the seller's funds and it would be for the seller to claim from their carrier. The buyer 'protection' fee only covers the  possibility that the seller is unable or refuses to refund at which point ebay would cover it and maybe send debt collectors after the seller if they think it's worth it or maybe not if it's a well organised scam seller who is setup to get away with their crimes.

[dazzamatazz1]

Recently I sold a Strimmer on eBay.

Simple delivery was only able to provide a Royal Mail label and charged the seller £6.65. I know that RM will never accept an oversize parcel and the length was 1.2 metres.

I used Parcel2Go to buy postage which cost £11.14. So I'm already out of pocket for £4.49.

A few weeks later I get a notification from eBay that the seller has been refunded the 'unused' postage amount of £6.65. So I'm now down £11.14.

I jumped through the usual hoops trying to get a callback from eBay. The callback rang for a second then stopped, so I missed it. Had to jump through the same hoops again with the process pointing me to articles, community, useless chatbot, before finally getting a callback.

Spoke to a really nice customer services guy in Ireland. He immediately refunded the £6.65. I explained how awful simple delivery is and that I'm not planning any new listings until it's fixed. It's just too much hassle. He said the call recording would be passed on and reviewed. I mentioned that they should look at this thread to understand the pain that SD is causing for everyone. He mentioned that DHL is being rolled out as an option.

I don't have time for this nonsense. I'm a private seller who just sells on things I no longer have a use for. From now on, unused items will go in the loft until eBay have got their act together.

[xyz307xyz]

"notification from eBay that the seller has been refunded the 'unused' postage"

presumably you mean the buyer was refunded.

You can find threads on this forum on how to list items above the Simple Delivery size/weight limits., although now DHL is on board, that should be less of an issue.

[moonlight-rhapsody]

"From now on, unused items will go in the loft until eBay have got their act together."

Same here, I've got loads of stuff that *could* go on ebay if ever they make SD optional.  In the meantime I'm reducing the mountain by sending some stuff to auction houses and some to charity shops.   They'd better not be too long in getting their act together or there'll be nothing left, and then I still won't be buying either.

[mechman61]

And they have made it impossible to cancel an SD label without going through ebay customer service, I had a link for 1 label but they didnt even acknowledge a 2nd cancellation.
People power will make them get rid of this idiotic idea.

[mache6930]

I think ebay want to get rid of private sellers im only selling a quarter
of what i used to sell before they introduced simply delivery and buyer
protection fees...on some items like vintage tools axes and chisels had to
list them under fire surrounds that way i can choose my own delivery ....i
put down the bad selling to the 6 weeks holiday as it usually goes a little
quiet but no its definately the simple delivery and im not convinced my
items are getting seen as good as people who pay for there listing like
buisines selling....i think it was all down to the uk goverment forcing
ebay to send off all your information to the goverment cost ebay a lot of
money....i do believe its some sort of punishment to the uk sellers for
what the goverment forced ebay to do...might be wrong but to much of
coincedence and timing is spot on

[mechman61]

24-7 customer service , thats a laugh ebay dont know the meaning of customer service,
Fraud prevention , ebay has just allowed a dishonest buyer to make fraudulent claims on a listing of mine, which was 100% correct I doubt if ebay has even looked at my listing before allowing the buyer to return at my expense, i have made numerous complaints and not recieved 1 reply. Great customer service ebay.

[books1ecb]

SD does not offer Special Delivery. There is no debate about that.
PACKLINK's service is comprehensive, and enables sellers to meet a wide
range of customer wishes. It is essential that access to that service is
reinstated to allow sellers to provide a professional service.

It is absurd to try and present what is essentially First Class Post as
an expedited delivery service.

SD along with the absurd Buyers Premium is ruining EBAY, which is why so
many other commentators have stated that they have left, or will leave
the platform.

It is only possible to assess shipping after all orders have been
placed, and the customer informs the seller of their wishes.

[books1ecb]

I think you are correct. I am a private seller, being 71 years old. It
is a good way to keep me off the streets and keep the brain working.
Even though all the income is reported to HMRC I would not be able to
live off of it. However if I am allowed to do it I will review to
claiming to be a business to get away from SD and the stupid Buyers
Protection Fee nonsense. We used to pay the same fees as business
sellers, so we could simply be allowed to revert to that.

[legalbeaglejohn]

I think it’s high time we boycott Ebay.
In my view, this is a complete betrayal, and puts them right in the heart of Amazon territory.


Sent from Yahoo Mail for iPhone

[books1ecb]

this is the link to the reclaim form

https://www.ebay.co.uk/claims/simple-delivery/refund/seller?mkdid=4&bu=43145220106&trkId=15611454800...
<>

[books1ecb]

Because I am a private seller. I am not VAT registered, not a member of
any trade association etc. I also do report my income from EBAY to HMRC
in line with their advice.

I think legally in the UK is there is no difference, trading laws still
apply, and you have to pay tax

If however these ridiculous new polices continue I will investigate if I
am allowed to convert to being a business seller.

[mechman61]

Agreed, their policy makers give no thought to how it will affect users, they have even stopped me giving telephone after sales service to someone who has a poor internet connection and wanted advice on a technical item.

[mache6930]

Why would i become a trader seller as costs are to high wouldnt be able to
cover the costs...you want to pay buisness rates thats upto you ..simple
delivery is coming to buisness sellers also so you can start *bleep*ing
also...i only sell excess stuff from my clearance jobs if i have to pay
buisness rates i will put it through auction like a lot of my other items

[mache6930]

I dont think there can be many scams now as ebay just refunds from the
sellers bank account if theres not enough funds in there ebay
account....plus if i remember rightly when you first start an abay account
you dont get paid for a few after after selling an item to build up some
trust with ebay...i have to use evri for some larger items and you cant get
collection from evri on simple delivery so i have to list items under fire
places which is classed as bulky item so can choose my delivery option and
use evri poastage app to get delivery