Recently I sold a Strimmer on eBay.

Simple delivery was only able to provide a Royal Mail label and charged the seller £6.65. I know that RM will never accept an oversize parcel and the length was 1.2 metres.

I used Parcel2Go to buy postage which cost £11.14. So I'm already out of pocket for £4.49.

A few weeks later I get a notification from eBay that the seller has been refunded the 'unused' postage amount of £6.65. So I'm now down £11.14.

I jumped through the usual hoops trying to get a callback from eBay. The callback rang for a second then stopped, so I missed it. Had to jump through the same hoops again with the process pointing me to articles, community, useless chatbot, before finally getting a callback.

Spoke to a really nice customer services guy in Ireland. He immediately refunded the £6.65. I explained how awful simple delivery is and that I'm not planning any new listings until it's fixed. It's just too much hassle. He said the call recording would be passed on and reviewed. I mentioned that they should look at this thread to understand the pain that SD is causing for everyone. He mentioned that DHL is being rolled out as an option.

I don't have time for this nonsense. I'm a private seller who just sells on things I no longer have a use for. From now on, unused items will go in the loft until eBay have got their act together.