Simple Delivery - case closed in my favour now buyer opens a return request HELP!!

[ziggy798]

Hi, I've been selling for years so thought I'd come across everything until this issue with 'Simple Delivery'  PLEASE HELP!

Sold an expensive CD and buyer says packaging was empty when delivered and so opened an 'item not received' case.  I used a proper proper CD packaging - the sort with the internal flaps) photo shows end completely open yet adhesive strip it still intact so I find it impossible to believe that it 'fell out' so believe the buyer is trying it on.  As I used Simple Delivery Ebay immediately found in my favour and closed the case.  I expected this meant the buyer was getting refunded by Ebay??? Now they say that Ebay closed the case but they did not get refunded and they have now opened an 'item defective or parts missing' claim and I am being told to choose between return and refund or immediate refund without return.  What am I supposed to do now?  Do I ask buyer to return the empty box (which I will have to pay postage for) and them claim to Ebay that buyer did not return the CD???  I'd really appreciate some help here, thanks in advance.

[4_bathrooms]

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@retroman303 wrote:

So, we both agree that eBay could, and should, do more to guide the buyer through the case-opening process. What do you think is the reason why they don't? Do you see it as part of eBay's tendency to under-explain (or to not explain at all) - not out of malice, but out of laziness - or do you hold the more cynical view that it's deliberate, since the fewer refunds eBay has to make, the better for them (although, ultimately, this is an incredibly poor customer-retention strategy)?

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The same reason they don't publish the process a seller needs to follow when they believe they are being defrauded; i.e. it saves eBay money.

[kyanyama]

Whilst it's possible your item was removed in transit one of the other posters very cleverly advised you check the photo of the Postie's item on delivery.  But it could quite also easily be a buyer trying it on for a freebie.

Just don't forget to add the buyer to your Blocked List in case you have other items they may be interested in.  Really don't want to deal with them again if they are causing problems like this.

And whilst it's a hassle always make the effort to do as much as you can to fight your own corner - nobody else can do it for you.  Block them, accept the return, depending on what you get returned, report to Action Fraud if you need to, obtain a crime number and report the buyer to eBay.  eBay only acts on reports from sellers so if the buyer is a scambug eBay will, eventually, deal with them.  Buy you won't have to if you've blocked them.

Hope it's a good outcome.

[ziggy798]

Latest is that ive paid for a return label abd waiting or buyer to return the empty box.  Now ive had a message that the case is on hold while they asked for more documentation from the buyer (whatever that means)