Signed for Delivery Item Allegedly Stolen

[i11uminatus]

Hi,

I am a private seller and recently sold a new, sealed MacBook Pro.

It was delivered by Special Delivery, and signed for.

60 hours later the buyer has asked for a refund 'Doesn't match description or photos:Hello, I purchase MacBook Pro I notice it was lighter than the usual. As I open it I realise it was only a cable inside without the actual device. Not sure if this is a transit error or seller mistake hence why I’m reaching out to clarify this. ' and sent a video showing an open and empty box.

Obviously the laptop was there when I sent it, and the weight is confirmed on the Post Office receipt.

The buyer has been v reluctant to communicate, has not replied to any of my questions (who signed for it, was the packaging damaged upon delivery etc), so I suspect it is a fraudulent claim.

I have submitted a claim to Royal Mail, but they take 30 days to respond.

What is my best course of action?

Please help( Thanks. 

[lighting_signs_and_vintage]

There is no such thing at RM level I'm afraid, unless the result of an investigation they've started based on misuse of the service, directed by outside agencies, or persons have been aggressive towards staff. Currently what has happened amounts to hearsay, luckily that's been enough to persuade eBay. You've been pretty lucky I'd say, given the amount involved.