Faulty item

[crdow-984]

Hi all 

Looking for some advise.

Have recently sold a Graphics card RTX 3060 and seller has reported that the item when running games causes the PC to reboot - they are blaming this issue on the Graphics card as previously the system ran fine with a more modern Graphics card RTX 4060 installed.

I have been talking with the buyer and asked them to run a stress test on the system that specifically stress tests the Graphics card by putting in under 100% load FurMark, which the Graphics card ran for 11 minutes without the PC crashing.

I believe the issue they are facing isn't the Graphics card and more a system compatibility/stability problem, I have asked them to make sure drivers/windows are up to date along with resetting the bios and doing a fresh install of windows. (I have also mentioned that the latest BIOS for there motherboard has a recent update as of 2 months ago addressing elevated voltage requests causing system stability issues.)

I do believe there issue to be a Power supply but they don't have anything to replace/test, they also have never updated a bios so I have not asked them to do that.

At present no mention of asking for a refund but where do I stand with this?

The buyer has clearly sent me pictures of the graphics card completing this stress test without a restart?

cheers

[myriad*seller]

If the buyer opens a  case you will have to accept the graphics card back and refund in full

eBay simply take the buyers word when they ask to return items, as they cannot see or examine the item

Buyers are guaranteed a refund if they are not satisfied with their item 

[crdow-984]

The buyer has examined the item by running a stress test on the GPU and it passing the test, they have included photo's to show that being the case?

(This test is a torture test for the GPU!)

Would that not be the examination eBay requires? that the seller themself have tested the card to be working? and the fault they describe lies within multiple components within a PC system?

[johnwash1]

Frustrating, and I agree with you that my own next step would be to put in a really good quality psu.  But you need to get the card back and then refund.  Hope the buyer will pack it properly.

Strange that he previously had a more modern card and has downgraded.  Perhaps the previous one developed a fault?  Not worth exploring that angle though.  In your shoes I'd just want my card back and move on to the next buyer.  It's the cost of doing business.

[crdow-984]

it is very frustrating...

Now the buyer has said re-installing either Fortnite or windows seems to solved the problem!?

But he is still sceptical about the GPU.

What do I do?

ps. the buyer wanted apparently more VRAM and a cheaper card? I suppose the 3060 does have an extra 4gb memory. unsure

[rjwilmsi]

Sounds like a cheap PSU could be the culprit. There are lots of "500 W" PSUs that cannot realistically supply anything near that amount, and transient higher power draw for modern RTX cards is a known scenario.

BIOS updates on voltage regulation are probably for the Intel 12/13/14 gen CPU long-term stability issues and unrelated.

As others have told you, whether you like it or not, when you sell something on eBay then eBay gives the buyers strong rights. If the buyer opens a return saying there is a fault with the card then you would have to be able to prove categorically to eBay that it's not the case. You can't do that. Even if the card worked for you and you have evidence of that, the card could since have developed a fault. eBay would require you to accept any such return.

If the buyer says reinstalling Windows has solved the problem then tell them well done and leave it at that. Even if you ask them to confirm they are happy with the card, that counts for nothing, they could still change their mind and open a return. When you sell online you have to accept there is an inherent risk of having to deal with a return.