Returns as a seller

[lukanas0]

I have an issue with eBay and I want to get everyone’s opinion on it. I sold an item which the buyer claimed was not authentic or was faulty and claimed for a refund, I provided proof of authenticity and provided proof in photos that the issue they had is normal, even having a sticker on the item that showed that this would happen because it is supposed to.

eBay then accepted their refund and got the seller to send back, which they said I could then check to see if faulty or not, which I did and knew it was not faulty. I then appealed the decision which was instantly denied even after providing them proof

as a seller to me this doesn’t seem fair as I will now be losing a lot of money from something that wasn’t a fault and is now not going to be sellable again

if anyone has any ideas on how to deal with this that would be great

[jckl1957]

Returns that seem fake or that you don't agree with are a part of selling on Ebay.  Ebay don't get to see the item in question so, even if you provide what you see as firm evidence, they tend to take the side of the buyer.

If you are selling clothing or footwear, it is probably worth having a returns policy that allows buyers to return their items to you for any reason within 14 days.

That way, if the buyer is a bit disappointed, or the item does'nt fit  properly, is not quite what they expected, etc. they can send it back at their own expense and don't have to open a case through Ebay.

If you list more items, I thibk you need to use a lot more photos.  If this was the expensive football boots, there were 3 pictures for an item costing more than £200.  Take lots of pictures, from every angle.  Include pictures of stickers saying certain effects might occur.  You didn't even include a picture of both boots together - I might have thought I was only buying one!

And, write your own description.  Give the buyer lots of detail so they know exactly what they are buying.

[ile136yz]

Are you referring to the Trainers you sold?  If so, were they not sent to eBay's Authenticator for their opinion before sending on to the Buyer? 

[tressygirl]

I agree ,  it isn't fair when you know an item to be authentic and a buyer and eBay think otherwise.

You have appealed, but failed,  so there's no other process now to follow with eBay.

eBay do not see the item in question,   and paperwork / receipts etc.,   can also all be forged, so these are not  any proof an item is authentic.

In not seeing an item,  it's true,  eBay will usually side with the buyer.

Fair?  No, but unfortunately part and parcel of selling on eBay.

@lukanas0 

[jckl1957]

They were football boots which are not covered.

Doesn't seem right does it?

[ile136yz]

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@jckl1957 wrote:

They were football boots which are not covered.

Doesn't seem right does it?

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Thanks, I'd only glanced at the top view of the boots & missed the label saying Football. 

As expensive football shoes are being sold on eBay, perhaps eBay needs to provide an Authentication Service to cover these items.