No more cash on collection.

[geosacha007]

Just saw the new seller rules.  I've got no issue with the reduction in free listings.  But no more cash on collection I do mind.  It means there is no way to make a buyer check on collection and once they accept it pay with no risk of them changing their mind later. 

And will buyers be happy being forced to pay up front before they see an item?

[missdollydaydream]

Sellers usually specify collection only on large cumbersome items, ie, washing machine, heav lathe, garden shed etc. So, dishonest buyer pays by paypal, collects your item, then claims SNAD. As a seller you then have a choice of refunding and allowing them to keep the item, or paying for the return which may well be more then the item is worth AND refunding.

[mr.record.man]

Buyers don't see the item before you post it to them so no difference really.

If they are collecting it and don't want it after seeing then you do a refund using 'buyer requested to cancel' , no loss there.

[tressygirl]

That is correct no more cash on collection from 1st October.

Many threads from unhappy members running at the mo.

Buyers paying up front and then descovering they don't like the item,  or it's not one as described on inspection  can ask for money to be refunded as a ' Buyer Requests to Cancel' reason.

Wonder what happens then if the seller refuses to refund, and buyer has walked away from the item not wishing to collect and wishing money to be refunded ?  Can they prove the item was not collected ?

[mr.record.man]

'After you’ve completed your purchase, we’ll send an email with a collection code (a QR code and a 6 digit code) to your Messages. You can either print off your email or show the seller the message on the app when you collect your item. The seller will scan or enter the code on the eBay app to confirm you’ve collected your item

[tressygirl]

Many do not use the app.

[mr.record.man]

Well as the seller I would be asking them to install it and not hand over the goods until you are able to confirm pick up.

[tressygirl]

I don't have the app I do not own a phone which accepts apps, old fashioned brick type for me. 

I only need a phone for texts and phone calls, not to take photos,  send emojis , receive emails or to have apps.

I know,   friends and family despair, but the Lady is not for changing !  🤗

[lucy_farmer]

Blimey Tressy!!     I thought I was the only one left   😄

I have a nokia 5110........ 😂

[tressygirl]

Ha Ha  😁 mine is a Nokia but cannot see any numbers!

I'm gonna PM you a funny story so I don't derail this thread and get ' told off! ' 😐

[johnwash1]

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@tressygirl wrote:

Ha Ha  😁 mine is a Nokia but cannot see any numbers!

I'm gonna PM you a funny story so I don't derail this thread and get ' told off! ' 😐

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What a tease!  Go on!  🙂

(Might help distract us from crying in our beer that we used to buy with cash from local collections)

[4_bathrooms]

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@tressygirl wrote:

Wonder what happens then if the seller refuses to refund, and buyer has walked away from the item not wishing to collect and wishing money to be refunded ?  Can they prove the item was not collected ?

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If the buyer opens an INR case the onus is on the seller to prove the item was collected.

[4_bathrooms]

It seems from this announcement this change doesn't just apply to private sellers.

"To make paying for eBay purchases with collection in person a safer and better experience"

It certainly won't be a "safer and better experience" for private sellers. Although cash on collection could not be insisted upon at least a private seller knew where a cash payment was concerned it could not be reversed by eBay's MBG nor a chargeback. It will also be interesting to see whether the "proof" eBay requires in their MBG to indicate whether an item has been collected will be updated or not. The QR code or pickup code are fairly infallible - the seller would only have one of those if the buyer provided it to them. But what about "A copy of the eBay order details, signed by the buyer at the time of collection"? In the vast majority of cases eBay would not hold a copy of the buyer's signature for comparison so I fail to see what proof that actually is.

Bizarrely, as a business seller I never wanted to accept cash on collection as a payment method but was forced to when offering items for collection. I did not want to offer it for two reasons - first because it meant checking whether payment had been received or not for collection orders and second the collection point doesn't hold any cash so cannot give change. However, I don't recall any buyer actually selecting CoC - just enquiries such as "How much for cash?" ("£x as stated in the listing" being the reply) prior to payment being received via managed payments.   

[minimosoul]

and what happens after the buyer collect and they are not happy and requests to refund, who is responsible for getting the item back? I do cash on collection for heavy items like my used furniture, in some cases buyer uses a courier to pick it up, before I sell my old king bed and buyer setup courier to pick the item, what if they later decide its not meet their expectation once they see the item and at whose cost that item to be returned back to seller?

[tressygirl]

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@4_bathrooms wrote:

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@tressygirl wrote:

Wonder what happens then if the seller refuses to refund, and buyer has walked away from the item not wishing to collect and wishing money to be refunded ?  Can they prove the item was not collected ?

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If the buyer opens an INR case the onus is on the seller to prove the item was collected.

True ,  and I wonder how many now,  without that cash on collection back up protection,  would remember to have the buyer sign something ,  preferably a copy of the order details showing item purchased, to say ' item collected'.

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[4_bathrooms]

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@minimosoul wrote:

and what happens after the buyer collect and they are not happy and requests to refund, who is responsible for getting the item back?

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The seller is for cases where eBay's Money Back Guarantee applies.

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@minimosoul wrote:

in some cases buyer uses a courier to pick it up, before I sell my old king bed and buyer setup courier to pick the item, what if they later decide its not meet their expectation once they see the item and at whose cost that item to be returned back to seller?

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If the buyer arranges their own courier they lose their MBG protection and would be responsible for returning the item themself. Private sellers are not obliged to accept remorse returns unless they have chosen to do so; INAD returns can only be forced via the MBG or a chargeback/payment dispute. If the seller wins an INAD case - i.e. because the buyer forfeited their MBG protection by employing their own courier - the seller should be protected if the buyer subsequently opens a chargeback/payment dispute with their funding source.   

I actually think it's odd that eBay doesn't allow private sellers to specify cash as the only payment method for collection only items. After all, eBay would still receive their fees, many private sellers want exactly that option and there would be no possibility of an MBG case that eBay might need to arbitrate at some point.  

[4_bathrooms]

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@tressygirl wrote:

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True ,  and I wonder how many now,  without that cash on collection back up protection,  would remember to have the buyer sign something ,  preferably a copy of the order details showing item purchased, to say ' item collected'.

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Conversely, what is to stop an unscrupulous seller from printing out a copy of the order details, scrawling a version of the buyer's name on it as a signature then presenting that as "proof" the item was collected when the buyer opens an INR case?

[the-nutwood-collection]

Drop an iPhone, break the phone.  Drop a Nokia, break the floor.

[the-nutwood-collection]

I have a reel-to-reel tape recorder from the 1960s.  I think it works, but I was intending to list it as 'Not working' with cash on collection.  I doubt that it's worth much, but someone who's into 1960s tech might find it useful for parts.

There's no way I'd risk a SNAD and have to supply a return label - it's a heavy thing.

So ... it's off to the local tip.  Very green.

[leon9503]

Personally if it was close enough to pick up I wouldn't pay up front and IMHO a lot of sellers will be not happy about this, if I did offer COC in the past I always put that the item could be inspected before payment, which makes a sale sometimes easier and gives the buyer confidence, it works fine for Gumtree, so no real difference here and never had any issues with either platform.

I've even asked sellers before buying something if I could inspect if close enough and all have been agreeable, as nothing to hide.

The new system just puts barriers up to make things harder and the half empty side of me thinks EB don't want private sellers here anymore but just IMHO, as some have mentioned that buying through post is the same, about payment, but it's not just about payment when it comes to COC, it's about choice and the more choices that are taken away, the more people will stop using EB.