Proof of Delivery vs Click and Collect collection

[angler-reels]

Hi. Sorry I haven't read through all of the many posts regarding the new funds released only after delivery of goods policy but I am concerned that the measure being used should be postage tracking to Click and Collect shop and not whether the buyer has Collected the parcel from there. For example, I often get reminders to pick things up weeks after I have collected them as the shop aren't doing their bit properly. Anyone know ? Whether I continue to offer Click & Collect will be affected by it.

[marco@ebay · Accepted solution]

Hi angler-reels, thanks for your post.

Normally, the funds are normally released after the buyer receives the item, so in this case you'd need to wait for the confirmation of the item being collected from the collection point.

Thank you,

Marco

[angler-reels]

That is as I feared. As a result I will be opting out of Click & Collect for my sales. A shame as it is a handy thing but I can't have my payments dependant on whether some inadequately trained worker at a Click & Collect shop does what they are supposed to. My experience has been they often don't. Thanks for the answer.

[*vyolla*]

marco@ebay 

Is something changing?

If I send an item to a Click & Collect score, my funds are released when the tracking updates to show as delivered, not when the buyer collects.

At the point that my tracking number updates to show as delivered to the store, I'm also covered against an eBay item not received claim or a not received chargeback.

If you look at the questions over the years from sellers asking if they have to refund because their buyer hasn't collected their item, this also illustrates that funds are not held until a buyer collects their item. 

[marco@ebay]

Hi *vyolla*, thanks for your reply.

Right now it works the way you're describing it, yes. However, after the changes, it is of my understanding that funds will be released after the buyer gets the item, not the collection point. I will double check that anyway, but I believe that's the way it will work going forward for private sellers.

Thank you,

Marco

[*vyolla*]

I think you're right Marco.

You've got to ask what incentive there is for a seller to offer Click & Collect if they're not going to get paid until the buyer collects their item though. 😀

[angler-reels]

Now you're getting it. Except it is worse than that. If the c&c shop doesn't log it as collected when it actually has been then you aren't getting paid, at least not without a struggle. It's not hypothetical, several times I have collected from c&c and it hasn't been marked as collected.

[johnwash1]

So SD stands for Simple Delivery?  Or Screwed-up Delivery?

[vintique*violet]

I have been looking into this as I have never used click & collect, and wondered if an option... however if the seller has to wait for the item to be  collected from the collection point - what indicates this on the system? How does " confirmation of collection"  work exactly?  

[angler-reels]

In theory (and often in fact to be fair) you will have tracking on your package which will tell you when it has arrived (always good as belt and braces), when the package arrives at the Click & Collect shop they log it in and eBay and by extension the buyer & seller will be informed that it has arrived and is ready for collection + buyer recieves a collection barcode by eMail, then when the buyer collects from the C&C the shop will log it as collected and eBay will get that info and mark it as collected. All sounds great doesn't it, I've used it as seller & buyer and it is great when everything works.

Problem is the C&C shop don't always do what they are supposed to. Several items I have bought have not been logged as received at C&C. Several items I have collected from C&C have not been logged as collected. If there is tracking you will at least know your parcel has arrived but not all parcels have tracking thus you may not even know it's arrived if it is not logged in.

Currently all of this can be awkward and inconvenient but the seller has been paid and the buyer albeit with more effort can get their package.  As the new system has been described above, however, the seller will not get paid until the C&C log the package as both arrived and collected which relies on them doing their job properly which I know from experience is not always the case.

Also, I haven't seen this mentioned yet, the buyer has (I think) 7 days to collect the item from the C&C thus quite a long delay in getting paid even when everything is done correctly by everyone involved.

[vintique*violet]

Thank you so much for taking the time in explaining, @angler-reels ..this helps greatly in my decision to add it to the  the " not using" category 😉 

[wildlily07]

Marco did you  confirm whether funds will be  released when Click and Collect store marks as delivered or only when buyer has collected from the store?

[tressygirl]

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@wildlily07 wrote:

Marco did you  confirm whether funds will be  released when Click and Collect store marks as delivered or only when buyer has collected from the store?

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You need to tag Marco for him to see this question,  one we all need confirming.

Thank you   marco@ebay

[wildlily07]

Thanks for info

[wildlily07]

 marco@ebay

Marco did you  confirm whether funds for private sellers in UK will be  released when Click and Collect store marks as delivered or only when buyer has collected from the store?

Thank you  

[marco@ebay]

Hi there, apologies for the delay on this.

Funds will be released after the buyer collects the item as advised above, if the item is not collected, a refund can be issued once you get the item back from the collection point.

Thank you,

Marco

[wildlily07]

marco@ebay

How demotivating for sellers to offer Click and Collect ! So the seller does everything right and the item is tracked and delivered on time to the delivery address given by Ebay but if the Click and Collect Store then loses the package, forgets to confirm its arrival, fails to notify the buyer in a timely manner or at all, or the buyer decides not to collect the item then the seller is out of pocket for the item itself AND the funds from the sale of said item? Where is the seller protection in all this and guess who has now taken Click and Collect off their list of delivery options for the buyer?,,

[angler-reels]

marco@ebay

Buyers need to be able to mark as collected. I am currently in possession of an item I collected from the C&C which has not been marked as collected by the C&C and there is no option for me as buyer to do it thus the seller may struggle to get paid. If I as a buyer could mark it collected and that cleared the funds for the seller it would be better. As a seller I have already decided not to offer C&C based on reasons I have stated above, as a buyer I would like to be able to help sellers out with this and may cease using C&C as a buyer as well.

[jimc101_2]

So what happens when the buyer collect the item, yet the collection point fails to update correctly? does the seller lose everything? as it appears that way