Option to send invoices disappeared

[s2000king_123]

Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about.

I have buyers waiting to pay, but are reluctant to pay for the entire postage cost in one go and have me refund due to the amount of money they would have in limbo. 

anybody else having the same problem? Anyone at eBay able to confirm it’s being looked into so I can tell my buyers? 

[rajan.patel88]

Hello, I also have lost the "send payment details" option, so I think my account must be affected. I'll be grateful if you can resolve this.

Thank you,

Rajan

[cazbart]

Yes, Ive sold two items today but the link for sending invoices has disappeared

[wintersdawn1]

I was interested in multiple items from a private seller but their postage was per item and didn't think it was worth trying to get combined postage and be issued an invoice at the moment so gave up the purchase ☹️

[a45heaven]

I dont blame you at all.

This was predicted as the obvious result when the farce was announced.

[wintersdawn1]

Is this problem affecting all sellers or just private sellers?  Thanks.

[allsortsallsorts22]

Seems to be affecting all sellers. AFAIK ebay have made no attempt to fix the issue.

[akrabat]

I have this problem too.

[tressygirl]

---

@akrabat wrote:

I have this problem too.

---

Kat a Community manager here left this announcement a few days ago:

' We are aware of the issue and its currently being looked at for a fix. We don't have an exact timescale right now but its being worked on. 

In the meantime you may need to refund the shipping difference to your buyer after the purchase. '

As you can see from the many posters on this thread,  you are not alone facing this issue.

@akrabat 

[ragefury13]

This is horrendous, same issues I can't send invoices for multiple items  BUT the option to use eBay Global Postage  seems to not be working - it is ticked on my listings, but I CAN invoice these people but have to calculate postage costs which is a pain.

[samanthalyall]

This is an issue for me too - I cant send payment details! When will this be fixed please?

[adlinkpen]

Adding to the list in the hope something will get fixed. I reported this over a week ago and I still have the problem.

[andha-21]

To anyone waiting for updates on this thread your best bet for now is probably to follow the following thread link.

https://community.ebay.co.uk/t5/Seller-Central/Merging-private-seller-listings-to-reduce-buyer-fees/...

It gives you a workaround that has been authorised by an eBay staff member. 

As I say in that thread, take screenshots of the question/answer I refer to to cover yourself because the terms and conditions do say different.

[sunflowers4me59]

Me too, couldn't send an invoice!!

[roberth5777]

A manager at customer services told me it could take up to 90 days to fix. Ebay has become a horrible place to sell at.

[andha-21]

@roberth5777 

I don't think they can fix it.

I think the problem is BPF, specifically that buyers receiving combined invoices are getting hit with BPF for every item.

It's a Buyer Protection Fee, not item.

How can they legally charge 1 buyer multiple buyer protection fees for the same transaction?

There's no way that is allowed in UK law.

[retro_tv_toys]

I’m having this issue today, I can’t invoice any buyers for auctions ended today, can you help?

[s2000king_123]

Unfortunately they have not put a timescale on this, so you are going to have to message your buyers and explain the situation. The simplest solution right now is to cancel the order and delist it as a bundle for your buyer to purchase or have them pay the overpayment of postage and refund the difference. This situation is ridiculous I know. 

[oldgeezer3345]

I am having exactly the same problem. When I had a live telephone conversation with an eBay agent, all they said is that is an I.T. problem and they could not say when it will be resolved. Surely a message could be flagged up by eBay to let us know what's happening.

[s2000king_123]

The eBay admin team has already responded further up the thread and states there is no time scale.
Surely it should be an overnight thing and be fixed straight away, but no, they are dragging their heels as usual. 

[wattiesdad]

Same issue with me today. Must be serious as it seems to have been going on for a few days now.