Option to send invoices disappeared

[s2000king_123]

Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about.

I have buyers waiting to pay, but are reluctant to pay for the entire postage cost in one go and have me refund due to the amount of money they would have in limbo. 

anybody else having the same problem? Anyone at eBay able to confirm it’s being looked into so I can tell my buyers? 

[craftychickfrances]

Im pretty sure you can I'm new there and I've already sold. 6 items since last night

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[james23011985]

If you buy postage online with Royal Mail you can either print labels yourself and post or you can get Royal Mail to collect from your home for free and also bring the address labels as well.I already do this myself and to me it's a no brainer....How bads that....Pretty good me thinks.

[johnwash1]

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@craftychickfrances wrote:
Im pretty sure you can I'm new there and I've already sold. 6 items since last night

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Thanks, appreciated, but I'll wait for stronger reassurance.  No way am I starting somewhere fresh and then having to cancel my first sales.

[craftychickfrances]

No brainer really eh

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[craftychickfrances]

Read through all there terms and conditions worth looking at

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[johnwash1]

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@james23011985 wrote:

If you buy postage online with Royal Mail you can either print labels yourself and post or you can get Royal Mail to collect from your home for free and also bring the address labels as well....How bads that....Pretty good me thinks.

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Thanks James, but I think you've misunderstood.  That's what I already do on ebay (actually I print the labels myself, because very occasionally RM's system breaks down but my nice postie still takes away the parcels I've left in the porch).  Read crafty's post carefully, we're not talking about ebay.

[james23011985]

My apologies

[yoganutvmw]

Correct after april 7 standard £ 1.70 ... 2nd signed for£ 2.77

[yoganutvmw]

correct -Advance change

[craftychickfrances]

Is that royal mail increase or ebays made up price 🤔 

[yoganutvmw]

Opt out of simple delvery

[arkestrax]

oohh yes me too. my buyer was asking me if he could pick up the item instead of me posting it, of course i wanted to help so i agreed. but there was nowhere to generate an invoice to knock off the postage for them, seller hub supposed  to have a actions button but only a printout is being offered for the invoice, not an invoice itself which is most frustrating and confusing for me. so my buyer is going to pay the postage and ill refund it back to him. there is no other option at this time that i can see to help. so i will try to get in touch with a human to see if i can get some clarification. hope all goes well. if i find a solution i will reply with it.

[andha-21]

@arkestrax 

For collection you need to input a 6 digit code, but I think the buyer would only have that if they selected collection at purchase.

Without it, as far as eBay are concerned you have no proof that the buyer has received the item which means they can put in a not received claim and you lose money and item.

If the buyer doesn't have the 6 digit collection code, I'd advise cancelling the order and relisting it with collection as an option. Explaining the above to the buyer would help you too.

If they want proof, link them here. 

[tofstercat]

Hi Marco, my account is also affected. X5 items sold and I can't send an invoice. Account is Tofstercat

[mygamescollection88]

My account is impacted and this is costing me time sales and money. Please can you fix for me. 

many thanks 

[james23011985]

Same here but ebay are not bothered as i've contacted them 3 times now and each time it ends in a heated conversation...I've now given up on this.

[andha-21]

It's gone. No point asking for help anymore. Mandatory Simple Delivery is confirmed now. They will start adjusting current listings as of the 7th April and as of 15th April the only option for new listings will be Simple Delivery.

Simple Delivery was always going to kill invoicing.

The Ai system decides item weight and prices accordingly. & going by post examples we've been seeing it isn't allowing for packing materials.

[james23011985]

It's gone....Like so many others so am i.

[craftychickfrances]

Hi where have you seen this announcement please

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[drainie]

I've see it at https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575