NO LONGER SELLING DUE TO SIMPLE DELIVERY

[rugbyguy1960]

AS OF 15TH APRIL MY DAYS AS A PRIVATE EBAY SELLER WILL STOP AFTER 19 YEARS.

I AM FED UP OF THE GREED OF EBAY AND I HOPE OTHER EBAY SELLERS DECIDE TO NO LONGER LET THE EBAY CONTROL FREAKS HAVE THIS MUCH CONTROL OVER PRIVATE SELLERS.

[rugbyguy1960]

Plus we can only hope that the article in the sun won't help them justify this mess.

[rugbyguy1960]

What you've said is exactly how I feel too.

[cleopatra12009]

Another leaving the platform person here. Ebay have tinkered so much that there's barely any profit left to be made for private sellers now. No way using their postal SiNful delivery service.

[medealady]

Phew just read this whole thread. Listing on  different account the box for SD states 'Get a pre paid Evri or Royal Mail label that's tracked and fully protected in case of loss or damage in transit'  but wait..... they do not add as to exemptions until you delve into several pages of info which then touches on the 'terms' of the carrier. In the terms for both Evri and Royal Mail is no compensation for a swathe of items.  How many will read that far? How many arguments  re ebays statement above which lacks the 'Yes but you are not really protected because...'

Talking to CS if you item is on the excluded cover list you can select your own postage

CS I do get your point here but Simple Delivery will be the only delivery method available for private sellers when listing eligible items. If your listings are not eligible like glass then you will have an option to use your own items

me    'use your own items?' do you mean post by my own method?

CS Yes that's correct and thank you for correcting me

ME ok so if all my items are of an excluded nature i simply select my own postage method and do not have an unsuitable method inflicted on me

CS  You are absolutely correct

So given the massive lack of  compensation from Evri a considerable amount of private seller items would probably fall within the restrictions therefore due to their nature SD can be swerved.

Excluded from compensation

You can send these items with us, but we can't provide cover or compensation for them.

• All items that have been badly packaged or strapped together
• Fragile or perishable (within 7 days) food or goods, including chilled and frozen food, plants, seeds, flowers and plant derivatives
• Liquids under 1000ml are accepted as long as they DO NOT contain prohibited contents like paints, oils, perfumes, aftershaves, inks, enamels and varnishes (including nail varnish). All liquids over 1000ml are prohibited
• Glass items or fragile items that contain glass parts
• Diamonds and other precious stones or antique items
• Laptops, computers and game consoles
• TVs and monitors
• Lighting equipment such as vehicle lights and light bulbs
• Paintings, prints or canvases
• Musical instruments including their cases or suitcases when used as external packaging
• Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
• Fossils, stones, marble, stoneware or any stone derivative
• Articles made largely or wholly of gold, silver or other precious metals
• Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
• Antiques - objects over 100 years old
• Furniture - unless flat-packed and safely packaged
• Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
• Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
• Documentation – such as passports, driving licenses, medical, employment, property or commercial records
• Memorabilia, photographs, signed items and vinyl records
• Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
• Internal damage to appliances, mechanical items or electronics is excluded from compensation
• Tobacco and tobacco products
• Real fur
• If ebay plan to change the postage of existing listings will AI be capable of excluding Evri as a delivery option?
• Royal Mail unfortunately has an enhanced list now however do not have the reputation for lobbing parcels over hedges.... 
  • Artwork – including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes without limitation items such as paintings, drawings, vases, tapestries, limited edition prints, fine art, statues, sculptures, collector’s items, customised or personalised musical instruments or similar items
    • UK services: Parcels for delivery in the UK which contain perishable foodstuffs or articles must be sent by a next day service as a minimum requirement, and be able to withstand transit times of at least two working days. Items sent on a Friday must be sent on a next day Saturday parcel delivery service. Claims for damage will not be accepted where the goods have perished and the parcel was delivered within two working days. Claims for damage caused by late delivery will not be accepted where this was outside of our control.
    • International services: Items containing perishable foodstuffs or articles sent using our international parcel services are completely excluded from compensation.Film – or photographic images, including photographic negatives, photographic chromes and photographic slides
      • Automotive vehicle parts and body work for example but not limited to doors, bumpers, headlights and other large body parts or panels
      • Cakes of all types
      • Cases (including suitcases and musical instrument cases) when used as external packaging
      • Ceramics or composites wholly or partially made of china and/or porcelain
      • Collectable toys and action figures, where the original packaging contributes to the item’s value
      • Computer monitors – including laptop screens, all-in-one desktops and iMacs
      • Furniture – both flat packed and ready built e.g. tables, chairs, shelves, cupboards and similar items
      • Lighting – fluorescent tubes, neon lighting, X-ray tubes, light bulbs etc. or any other inherently fragile lighting items
      • Models, for example completed kit or scratch build models, dolls houses and architectural models
      • Televisions – including CRT, LCD, LED and Plasma screens

      Items made wholly or partially of the following materials or similar materials:

      • Ceramics e.g. china and porcelain
      • Composites e.g. concrete and fragranite
      • Glass – Items wholly or partially made from or containing glass, e.g. picture frames and clocks containing glass or crystal items. Damage to other items in the parcel caused by broken glass will not be covered
      • Plaster items – including plaster of paris, fibre clay
      • Resin items – including amorphite, amber and composites
      • Rock, stone and mineral items – including granite, marble, fossils, geodes, gem stones, crystals or similar items
      • Packaging (external) – e.g. if items are sent in a suitcase, musical instrument case or in the manufacturer or retailer’s original packaging without adequate external packaging, Parcelforce Worldwide will not be liable for damage to the suitcase, musical instrument case or manufacturer or retailer’s packaging.

       

[rugbyguy1960]

It's such a shame that their greed has absolutely ruined what was a really good platform. It's even worse that all these recent policy changes and amendments has made so many private sellers and buyers.

At least our unhappiness became a article in the sun.

[rugbyguy1960]

It's all become so much of a grey area. They have tried fixing what wasn't broken and now it's a mess.

Simple Delivery becoming mandatory for private sellers because of greed is so wrong on all levels.

It is one policy change to many for me as a private seller. At least this has reached the sun newspaper.

[rugbyguy1960]

My reply should have said all these changes that have made so many sellers suspend or remove their listings and caused them to look at other platforms shows how much this platform has reached new lows.

[deli2158]

If Private Sellers walk or suspend existing live listings and not post new then IMMEDIATELY there are no buyers! Income becomes ZERO within 10 days during April. 

The question is how many with financial pressures or ignorance accepts this 'Simple Delivery'? 

The next stage is if Buyers find the postage expensive, as it would currently appear, then they in turn will search on new platforms. 

Watch this space!

[deli2158]

So far from Simple. An ill thought out eBay decision and those at the top may need to think again.

There are strong objections to new postage rules destroying or seriously affecting the eBay platform this month.

Now Sellers are restricted to only two couriers EVRI and Royal Mail, both more expensive than many others.
The parcel size options have changed with less options meaning Buyers must pay more than previously when Sellers could choose better size/weight options and include an element for packaging materials, time involved and delivery costs to a shop where the Courier would collect.
The Ebay Simple Delivery is even dictating where Sellers are now forced to drive to post!!
All this is live by 15th April and stopping Sellers making new or relisting items that have yet to sell. The income from the profit margin taken from Buyers could stop this month!

The Sun has already started commenting! Ebay are damaging an income source quite critical to many and the Inland Revenue now even wanting to tax this income stream. A further attack on the poorest that may yet have a knock on effect with Boot Sales this year.

[sebastian4ever]

What a bloody mess.  This is classic interference from California.  About time there was a U.K. based free selling platform.

Thankfully I have delisted and will check in again in the Autumn.  Hopefully things will change.

Adios Amigos.

[akemp1]

Ok so this morning I filed my report on the Competition and Market Authority gov.uk website asking them to investigate if ebay are abusing their position as the dominant second hand marketplace to force buyers (and sellers offering free shipping) to buy their postage from ebay on most items.

On the form I used the ebay's registered UK address on the Companies House website and uploaded a copy of the email that they sent informing us of how their postage would become exclusive and mandatory as evidence.

I know ebay operate with various offshore entities but thought it best to ask the CMA to investigate their UK entity as that's probably the limit of their jurisdiction although they may have arrangements to cooperate with european competition authorities.

I explained how this potential market abuse was harmful to consumers as they could end up paying higher prices for ebay's postage than simply buying the same tracked postage option directly from Royal Mail etc.

I hope the CMA do decide to investigate ebay's unethical business practices.

The CMA online form is easy and anyone can complete a report to draw attention to the problem.

In the past I have just accepted ebay's revised terms by continuing to use my account but this is the first time they have done something that has caused me to think genuine market abuse may be occurring and ebay may be breaking competition law similar to the famous Microsoft bundling of Internet Explorer into Windows case.

I'm still in disbelief of how low ebay have fallen to be proposing this.

It never occurred to me that I might end up reporting ebay to a relevant authority but here we are.

[jamaworks]

These are the email addresses of the two key figures at ebay we should all write to. eve.williams@ebay.com

jiannone@ebay.com   I have already written to both them regarding the frustrations with Simple delivery,  but my voice alone is not going to be enough. Please take two minutes to write a email, keep it brief, these people will not read lengthy emails, and just state your issue with Simple delivery. 

Thank you

[jamaworks]

Brilliant! we should all follow this lead, can you post a link to the CMA
on here

[jamaworks]

Link to the CMA, please take some time to file a report, we all need to follow Akemp1 lead if we are serious about overturning the mess that is Simple Delivery

https://www.gov.uk/government/organisations/competition-and-markets-authority

Email Addresses of to two key figures at ebay, please take two minutes to write a brief email to explain your issue with Simple Delivery.

Please do keep your emails brief, they will not read lengthy emails

eve.williams@ebay.com

jiannone@ebay.com

[thetrackz]

This is no surprise to me. RM and others hate giving compensation so all these exemptions mean they rarely will with 'Simple Delivery'.

There are a few 'ace cards' in there for them, like 'poor packaging' which they will probably use most often and will be difficult for a seller to fight against.

[akemp1]

---

@jamaworks wrote:
Brilliant! we should all follow this lead, can you post a link to the CMA
on here

---

It's easy to find the CMA's gov.uk reporting page via google. You basically enter ebay's name/address, a brief description of your report, upload a PDF of the email you received (or a PDF of the ebay SD webpage perhaps) as evidence and your own contact details if they wish to follow it up with you.

I would suggest the CMA report descriptions should focus on how ebay are the dominant second hand marketplace and they are potentially abusing that position to force buyers (and sellers who offer free postage) to purchase ebay's postage which is going to cause consumer harm as the prices are often higher than buying the same product direct from Royal Mail etc.

One of the first steps to stopping abuse is recognising that abuse may be happening. My view is that reporting misconduct to a relevant government authority is more likely to get this matter resolved (eventually) than complaining to ebay's customer service agents.

[jamaworks]

I have posted the link thank you

[andha-21]

@akemp1 

In no way criticising, I think what you are doing is excellent and I'm glad more people are starting to approach this from legal authority angles

But

"I explained how this potential market abuse was harmful to consumers as they could end up paying higher prices for ebay's postage than simply buying the same tracked postage option directly from Royal Mail etc."

It isn't "could end up" it's WOULD END UP.

If you/me/anyone only wants to use Royal Mail we end up paying more via eBay than we would directly.

[akemp1]

---

@andha-21 wrote:

@akemp1 

In no way criticising, I think what you are doing is excellent and I'm glad more people are starting to approach this from legal authority angles

But

"I explained how this potential market abuse was harmful to consumers as they could end up paying higher prices for ebay's postage than simply buying the same tracked postage option directly from Royal Mail etc."

It isn't "could end up" it's WOULD END UP.

If you/me/anyone only wants to use Royal Mail we end up paying more via eBay than we would directly.

---

OK I'll take you word on that - I haven't checked all the size/weight combinations to see if ebay's postage is always more expensive than RM's direct price. But for the things I tend to send RM are cheaper than ebay.

[andha-21]

@akemp1 

Also I firmly believe we all have an angle of attack via Trading Standards and possibly the Financial Ombudsman against BPF.

The basic argument in favour of systems like the BPF and older MBG is that consumers don't have the same statutory rights buying from private sellers as they would from business sellers.

So long ago, eBay decided to include the MBG on every listing giving some extra security to transactions that have fewer legal rights.

Last I checked that is still advertised separately to the BPF system and was still advertised on every listing. Making it an item and thereby buyer protection system.

As they advertise it on every listing that makes it part of the contract of sale. Whether it's free or not is irrelevant.

So now they want to charge for the BPF, advertised as a Buyer Protection Fee and if you compare the way that advertised this against the way they advertise the MBG the only real difference is the 24 hour human chat line they advertise as part of the BPF.

Within days of launching it was proven that AI was covering some of the shifts and a week or so ago it was turned off completely for a while.

So regardless to what they say, it appears there is no real difference to either system apart from the fact they charge you for BPF.

So they are force selling a redundant secondary system.

That in itself looks like fraud.

But on Trading Standards they list a set of warnings for consumers, the last of the bullet points (paraphrasing) saying;

Contact us if you feel forced into buying something you did not want.

I don't want/need BPF.

For one I know the MBG works, 

2 I use PayPal and Curve for payment that gives excellent free protection 

Take a look at Trading Standards, see what they say and you can make your own decisions based off that.

& there's still more angles than that above.

eBay are directly involving themselves in multiple phases of transactions now, with both buyer and seller and due to the nature of the changes are almost certainly providing both buyer and seller a business service.

A buyer cannot buy an item with BPF applied (have to say it that way to cover exclusions) from a private seller without paying BPF.

That means the consumer to private seller transaction is conditional on a consumer to business transaction.

Consumers gain full statutory rights when dealing with businesses and that includes payment/item guarantees which probably makes the BPF fraudulent activity.