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Seller News: May 2026

Your May Seller News is here

We’re Coming to Nottingham!

The eBay Business Roadshow is heading to Nottingham and the energy is building.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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All Ebay users beware - your account may be suspended permanently with no reason given.

So, ive been using ebay personally and professionally for 20 plus years, and it looks like its come to an end. Ebay has been an essential way to find those hard to find car or electronics parts, buying the next car or motorbike, and for selling odd b...

eBay overriding postage weight/prices in your listings.

Anyone had this happen to them yet? A relative told me they received an email from eBay yesterday to inform them the parcel weight of an item had been changed because of 'improved packaging data'. The item was quite an expensive book, so the relative...

Seller Rating

Over a month ago My selling account was suspended for a month because my seller rating had dropped to below standard through no fault of my own. An item is stuck in the postal system over which I have no control, this time has now passed.I am only al...

Extra Postage charged to Seller

Hi there, has anyone had issues with additional postage being charged to the seller , item was listed as second class royal mail large letter at 1.55 , buyer paid but postsge label has been charged 3.95 second class parcel meaning I have had to pay 2...

User avatar by • Contributor
  • 148 Views
  • 4 replies
  • 0 kudos

Devastating experience with this AI enhanced support system

Hello, After weeks of back and forth Im really exhausted by Ebay's organization - my case was really simple and we lost extremely long time without any resolution. I'm member since 2008 and haven't used the support in years, however I can't even find...

User avatar by • Contributor
  • 500 Views
  • 9 replies
  • 1 kudos

Scammed

I sold a mobility scooter on here didn’t get the 6 digit code from the customer next day they filed for a Refund now I lost money and now eBay’s saying I owe another £43 on top is there a way I can get my money back because I have now lost money and ...

Courier reported parcel heavier: Simple Delivery Label

Yesterday I received an email from eBay stating 'the courier had reported me for a parcel that was heavier than the label used' (Simple Delivery). I checked the weight prior to listing and thought the packaging wouldn't take it over weight. I was wro...

User avatar by • Specialist
  • 1139 Views
  • 9 replies
  • 2 kudos

Case logged incorrectly by ebay

item sent using ebays simple delivery. royal mail shared proof of delivery. there was one item in the box. buyer states box arrived damaged/open with the item missing. case logged incorrectly by ebay as 'missing parts or pieces'. There was only 1 ite...

Fiddling while Rome burns

I've just had yet another pop-up box telling me that "Unsold" will now be called "Inactive". I wonder if that fiddlesome micro-change was decided by the same person who thought "Sold" wasn't clear enough so they changed it to "Orders". Is somebody ac...

Amateur Radio & CB Equipment

SummaryGenerated with eBay.aiYou cannot list amateur radio or CB equipment on eBay because most electronic equipment used to transmit or receive signals is not allowed. This restriction is in place to comply with government regulations and to help pr...

User avatar by • Contributor
  • 813 Views
  • 24 replies
  • 0 kudos

Resolved! Feedback Revision Request

Buyer has left positive feedback but the comments are critical of the packaging. Only thing is they meant to leave it for another seller, not me. (In messaging they said they were very happy with my item). They've asked me to submit a feedback revisi...

User avatar by • Contributor
  • 546 Views
  • 8 replies
  • 0 kudos

Resolved! Item reported item as not arriving

Hi, I sent off my item to buyer and the item is being held in crawley. I told buyer I would update them, then they updated the item as not having arrived in spite of the fact I told them it was updated at crawley. I am a bit stressed as I am a new se...

User avatar by • Contributor
  • 391 Views
  • 12 replies
  • 0 kudos
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