Evri not picking up parcels for 3 days from drop off shops in my area

[puddytat42009]

Went to drop off a parcel with an Evri label from Simple Delivery only to be told that Evri haven't been collecting any parcels from my entire Weymouth/Dorchester area for over 3 days. Tried two other drop off shops to be told the same. Does anyone know why there is this problem and why can't Ebay send you a label for Royal Mail if Evrie not working down here? 

[akemp1]

This is a long standing issue and was debated at length at the NFSP conference available on YouTube a few months ago.  Post masters were saying that Evri were often not collecting until after the items expected delivery date and would falsely claim their branch was closed when they didn't visit so the driver doesn't get in trouble and Evri could stop the clock in any service quality targets.

If you are a seller and don't want to use Evri you can deselect them in your account seller settings.

[style_wise]

EVRI is the same parent company as Yodel, and there is another query today about Yodel not picking up either. Has the entire company gone on holiday at the same time?!

[akemp1]

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@style_wise wrote:

EVRI is the same parent company as Yodel

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Are you sure about that? I thought Evri was owned by Apollo Capital and was being merged with DHL? And Yodel (Judge Logistics) is owned by Inpost who are owned by PPF Group? It's hard to keep track of all the overseas owners trying to extract all the value out of UK carriers.

[maarsy]

i have had the same issue with both .

yodel 2 weeks ago had 4 parcels dropped off on sunday , no collection on monday and showed up as late dispatch when they were picked up on tuesday .

evri , had about 8 parcels by sunday eve , the van came later as usual on monday and driver complained  had no space . he already said 60 parcels was too much while in fact the drop off point had 104 , driver said he would call in another van and refused to take any himself . though no van came and they were instead picked up monday before noon - while that drop off point normally has a collection time late afternoon . that counted as that day's collection and by the time i dropped off another 4 parcels there was already a pile they would not be collected that day . i went in today to drop more off and noticed about triple the normal volume in the parcel shop with several of mine still there .

[puddytat42009]

Thanks for your reply. Is your drop off point in the Weymouth or Dorchester
area same as me or somewhere else?

[marco@ebay]

Hi puddytat42009, thanks for your post.

Sorry to hear about this, I will report that this is happening with Evri and this particular location to see if there is anything we can do from our end. In the meantime, if you haven't done so, you can try disabling Evri from your postage preference here. Please note that you might still get Evri label, as it is possible that your preferred carrier can't accept your item. If that's the case, we'll provide you with a label for a carrier you've opted out of in your settings. For example, if your parcel exceeds your preferred carrier's size or weight limits, we may send your item with an alternative carrier.

Thank you,

Marco