Hi, can I ask you how Ebay dealt with this, please. Buyers has been refunded of delivery or whole price, and what about you for your refund should the item not showing at all, please? I am very sorry for you, I used Evri before 2022, and until I sent items of low value or none, it was ok, but when I used them to collect an item for me, of high value, well, we ended up in small court claims to have a refund, and for what it matters, it was assured and not prohibited, I got their attention the moment I was ready to go legal after 1 month of wasting time and mocking over the phone, once you could phone them, now it is mostly bots. Check if your courier at your drop off is a proper person, they don't do checks on people and they don't get a wage, it is easy for them to round their money with people parcels, if this happens again, report it to small claims Court. Also since I stopped use them I got to realise it is very rare to lose a parcel, I didn't had one lost by the other couriers so far, I hope in yourcase it is just a delay.
