Ebay's new Buyers' protection fee from the 4th Feb

[rsbrickshop]

I'm a private seller. Items I sell are between £2.90 - £10. Is It just me or will ebay's new Buyers' protection fee from the 4th Feb make it near impossible to sell competitively. A few months ago Ebay got rid of Sellers' fees for private sellers, which was a welcome move. But this new change and getting rid of multi-buy discount for private sellers will make it worse than it was with the original fees.

[jma2815]

Thank you - Its the first time in probably hundreds of high value private sales that I’ve had a problem with a seller.  

I’ve had a couple of returns as a seller myself but they were very amicable and sent at the buyer’s expense. 

[patrcl-8083]

If you send RM Tracked 48 (slightly more than RM 2nd class), it asks for the recipient's email address and mobile phone number. How do you get round that? Or do you just send it 2nd class signed for which is £1.40 more than standard 2nd class? 

[toptap1]

I send everything tracked 48 under £50 and tracked 24 above £50.
I've never been asked to provide a phone number. I had a tracked 48 delivery today, and there was no request for my phone number.
It might be different if you used tracked 'signed for' but I've never used that service.

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[johnwash1]

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@patrcl-8083 wrote:

If you send RM Tracked 48 (slightly more than RM 2nd class), it asks for the recipient's email address and mobile phone number. How do you get round that? Or do you just send it 2nd class signed for which is £1.40 more than standard 2nd class? 

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First, you don't need to provide both.

I don't think it's friendly to fill in the buyer's mobile and wake them up with notifications.  I just fill in an email address.  Either my own, if I want to follow the progress closely, or the horrible blahblahblah@members.ebay.com address.  If you go to the orders page for a specific order you'll find it if you click on 'contact info'.

[toptap1]

Are you using the Ebay delivery portal?
I just parcel 'em up and take them to the post office.
Tell Sam in the posty how I want them to go, and that's it.

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[johnwash1]

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@toptap1 wrote:
Are you using the Ebay delivery portal?
I just parcel 'em up and take them to the post office.
Tell Sam in the posty how I want them to go, and that's it.

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I haven't booked postage through ebay for years, ever since I discovered that my estimated delivery dates were being screwed with.  A well known problem that ebay initially said was a bug, then said "working as designed".  The result had been that I wanted 10 days of leeway, to cater for the occasions when I might need a few days in hospital.  But because usually I posted very promptly, ebay thought "Oh good, we can show buyers a totally unrealistic date to encourage them to buy, and screw John over if he happens to delay and gets an unhappy buyer".

So I go to the RM site, book my postage (with free collection by my nice postie) and wait until the last possible day before marking the order dispatched.  Often it's already been delivered and the buyer has even left feedback!

[christiesmusicstore]

I have never ever used ebay’s post.Like you I bought my postage online from Royal Mail and my gorgeous postie collected them.No need for an inflated price with a *bleep* service which is what ebay’s is.I’m not selling my collection individually anymore ~ I will sell the whole collection.Just had so much *bleep* from ebay over the years.
Elspeth M. Christie

[toptap1]

The day that I'm forced to use the Ebay delivery service will be my last day on here.
I take my parcels to the post office because it's literally 5 minutes walk from my door, it suits me perfectly.




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[andha-21]

They are still doing the unrealistic delivery time frames. As far as I'm concerned it's deliberate miss selling. They know all my listings have a 5 working day turnaround on them, they know I always use RM 48 Hour, but they still give delivery times to the buyers starting at 2-3 days from purchase.

I just screenshot my orders list which shows the last dates I have to send by. I'm not taking any hassle for eBay bs.

[*maetrix*]

Same here.

[thesmi42]

To add to the confusion, the information available to buyers on 'non-electronic' listings says nothing about the gradual roll out and reads thus:

Is this fee optional?

The Buyer Protection fee is applied to all listings* by UK-based private sellers. It’s not an optional fee, as we want everyone to be able to benefit from these new protections.

*Excludes Vehicles, Classified Ads, and Property

[sportex-uk]

Only what you're supposed to do is to post no later than ebay tells you (you see 'Dispatch by' date on Order page). If the parcel is then delayed, you're protected against late delivery.

By posting, it means not when you generate label, but when you actually deliver to the post office (date stamp matters here).

This works 100%.

[andha-21]

Umm, yes, I know that. I always physically hand over the parcels to the post office before the final date. Sometimes it's the day after purchase, others deadline day, just depends what other things are happening in my life. That's why I allow the extra time frame.

& that's one of the things I really do not like about Simple Delivery. I remember reading it will be 3 days now, their decision. 

[ap1125]

I know this is just stupid tbh the old 13% fee was a lot better 

[doumind_7]

Yes because you knew exactly where you were. If you posted in the offer windows Fri to Mon, usually every two weeks, it was 3% + 30p item fee. None of this current stealth tax being introduced in the name of buyer protection when you've already got the MBG. Of course most important, the buggers didn't confiscate your money for two weeks! Basically if you sell items up you a tenner go elswhere, Its no longer viable when this rubbish rolls out and the scammers will be out in droves.

[besshilldad_123]

Where are better places to sell lower value items? Are the new eBay postal options mandatory or can you still use the old cheap 1st or 2nd class RM choice. 

[1956glyn]

From what i have read Ebay recommend you post within 2 days but 3 days max......unless the buyer chooses Express Delivery.

We do/could be did exactly what you do when posting.

We pay at a Post Office and depending on what phone calls we get at anytime......that may well not even be a local Post Office 😞  We just pack sold items and take them with us and find a post office on route.

[doumind_7]

There is still no change to new vinyl listings. Nothing about the stealth tax yet.

It must be just on electronics, but I can't find them on mobile phones or laptops.

Dear or dear.

[toptap1]

I drew down the money from yesterdays sales this morning, so that hasn't changed either.
It's all a bit baffling really.
My listings haven't changed either.

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[toptap1]

I don't offer express delivery.
My listings state "posted next working day by RM tracked 48".
Any orders over £50 are sent tracked 24, but that's my choice, it's not stated on the listing, and I stump up for the extra postage...

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